[Elecraft] Elecraft customer service

[Rick McGaver]

Oh Yes, many could learn about customer service from Elecraft.
I had a situation where I was ordering some parts off the internet,
Sounds so-oooo easy. Not for me! My love for computers is limited.
Anyway, I tried ordering and ended up with 3 orders and nothing working.
I then said screw it. Five minutes later I get this call from Michelle and she asked me if I was having problems. Being mild as I am and ready to blow she said “let me help You, this is easy to fix”.  5 minutes later I was done off the phone and I said to my wife.
That is unbelievable service, and calm help on the other end.
Thanks Michelle or who ever it was!
Outstanding.
Rick. NK 9G

Sent from my iPad

> On Mar 28, 2018, at 1:33 PM, richard kappler <richkappler at gmail.com> wrote:
> 
> To Wayne and Eric especially, but to all on the list. I saved my shekels
> and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> impatient as a kid before Christmas would be an understatement. The
> Elecraft team shipped my new baby last Friday, it went out from the USPS
> San Jose distribution center Friday night, 1845 iirc, scheduled for
> delivery this past Monday, 26 March. It has not been heard from, scanned,
> seen since. The USPS has been abominable in helping me track down my radio.
> I contacted Elecraft this morning to inform and to get info on the timeline
> and procedure for making a lost package claim.
> 
> Michelle answered the phone, was delightful, understanding, commiserative,
> wicked helpful. She is working with contacts the Elecraft folks have in the
> post office, has been very up front and informative, even if I didn't
> especially care for the answers, at least she gave them to me. She just
> sent me an update to let me know where she was in her efforts and so I
> didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
> Michelle in particular for customer service surpassing the norm. I still
> don't have a radio, but I do have a  warm fuzzy that I will be taken care
> of, though it may well be 30 days or so before I see a KX2.
> 
> If only the post office had this level of excellence in their staff.
> 
> -- 
> W2KAP
> 
> In any given circuit, the most expensive part will always sacrifice itself
> to protect the fuse.
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