[Elecraft] Elecraft customer service

Wayne Burdick n6kr at elecraft.com
Wed Mar 28 17:09:03 EDT 2018


Hi Richard,

Fortunately lost items are rare. I sure hope yours turns up! But if not, we’ll deal with it through proper channels and make sure you get a replacement as soon as possible.

73,
Wayne
N6KR

----
http://www.elecraft.com

> On Mar 28, 2018, at 1:33 PM, richard kappler <richkappler at gmail.com> wrote:
> 
> To Wayne and Eric especially, but to all on the list. I saved my shekels
> and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> impatient as a kid before Christmas would be an understatement. The
> Elecraft team shipped my new baby last Friday, it went out from the USPS
> San Jose distribution center Friday night, 1845 iirc, scheduled for
> delivery this past Monday, 26 March. It has not been heard from, scanned,
> seen since. The USPS has been abominable in helping me track down my radio.
> I contacted Elecraft this morning to inform and to get info on the timeline
> and procedure for making a lost package claim.
> 
> Michelle answered the phone, was delightful, understanding, commiserative,
> wicked helpful. She is working with contacts the Elecraft folks have in the
> post office, has been very up front and informative, even if I didn't
> especially care for the answers, at least she gave them to me. She just
> sent me an update to let me know where she was in her efforts and so I
> didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
> Michelle in particular for customer service surpassing the norm. I still
> don't have a radio, but I do have a  warm fuzzy that I will be taken care
> of, though it may well be 30 days or so before I see a KX2.
> 
> If only the post office had this level of excellence in their staff.
> 
> -- 
> W2KAP
> 
> In any given circuit, the most expensive part will always sacrifice itself
> to protect the fuse.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
> 
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to n6kr at elecraft.com


More information about the Elecraft mailing list