[Elecraft] Elecraft customer service

[richard kappler]

To Wayne and Eric especially, but to all on the list. I saved my shekels
and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
impatient as a kid before Christmas would be an understatement. The
Elecraft team shipped my new baby last Friday, it went out from the USPS
San Jose distribution center Friday night, 1845 iirc, scheduled for
delivery this past Monday, 26 March. It has not been heard from, scanned,
seen since. The USPS has been abominable in helping me track down my radio.
I contacted Elecraft this morning to inform and to get info on the timeline
and procedure for making a lost package claim.

Michelle answered the phone, was delightful, understanding, commiserative,
wicked helpful. She is working with contacts the Elecraft folks have in the
post office, has been very up front and informative, even if I didn't
especially care for the answers, at least she gave them to me. She just
sent me an update to let me know where she was in her efforts and so I
didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
Michelle in particular for customer service surpassing the norm. I still
don't have a radio, but I do have a  warm fuzzy that I will be taken care
of, though it may well be 30 days or so before I see a KX2.

If only the post office had this level of excellence in their staff.

-- 
W2KAP

In any given circuit, the most expensive part will always sacrifice itself
to protect the fuse.