[Elecraft] Elecraft customer service

[Paul Van Dyke]

Maybe somebody at the Post Office really wanted a KX2..       And that was
a joke

On Wed, Mar 28, 2018, 5:12 PM Wayne Burdick <n6kr at elecraft.com> wrote:

> Hi Richard,
>
> Fortunately lost items are rare. I sure hope yours turns up! But if not,
> we’ll deal with it through proper channels and make sure you get a
> replacement as soon as possible.
>
> 73,
> Wayne
> N6KR
>
> ----
> http://www.elecraft.com
>
> > On Mar 28, 2018, at 1:33 PM, richard kappler <richkappler at gmail.com>
> wrote:
> >
> > To Wayne and Eric especially, but to all on the list. I saved my shekels
> > and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> > impatient as a kid before Christmas would be an understatement. The
> > Elecraft team shipped my new baby last Friday, it went out from the USPS
> > San Jose distribution center Friday night, 1845 iirc, scheduled for
> > delivery this past Monday, 26 March. It has not been heard from, scanned,
> > seen since. The USPS has been abominable in helping me track down my
> radio.
> > I contacted Elecraft this morning to inform and to get info on the
> timeline
> > and procedure for making a lost package claim.
> >
> > Michelle answered the phone, was delightful, understanding,
> commiserative,
> > wicked helpful. She is working with contacts the Elecraft folks have in
> the
> > post office, has been very up front and informative, even if I didn't
> > especially care for the answers, at least she gave them to me. She just
> > sent me an update to let me know where she was in her efforts and so I
> > didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team
> and
> > Michelle in particular for customer service surpassing the norm. I still
> > don't have a radio, but I do have a  warm fuzzy that I will be taken care
> > of, though it may well be 30 days or so before I see a KX2.
> >
> > If only the post office had this level of excellence in their staff.
> >
> > --
> > W2KAP
> >
> > In any given circuit, the most expensive part will always sacrifice
> itself
> > to protect the fuse.
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