[Elecraft] Elecraft Support

[Bill Johnson]

Don, nice understatement when it comes to your contribution.  You are one of
the kings of support and do so much for free, oftentimes without reward. I
would hope that users would know that... thus my post.  
The amount of donated time to make the Elecraft products the best is
amazing.  I cannot even imagine how much time I have donated for the K2,
KX1, KX3, KAT500 and other products offered by Elecraft.  This is one of the
main reasons for their success; we are dedicated to the hobby and asking
nothing in return.  Wayne and Eric and their team know this.  Elecraft rules
when it comes to product, quality and performance. There are users new to
the product line that don't understand the  lineage and find faults base on
their limited knowledge an ability to compare products.  Wayne and Eric know
this and use the feedback for product improvement.  And this is that!  You
and others are such a benefit to the product but so much more to the hobby.
God bless you and the rest!
(On that note, working on getting into KX2 portable on all sorts of
antennas!!!  KX3 sits in the living room and using CW for all modes not to
disturb the wife.  Just need a high powered amp to get back onto low bands
in the pathetic sun cycle.)  I love this hobby, but need more FT to really
feel the love.

73,
Bill
K9YEQ

-----Original Message-----
From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Don
Wilhelm
Sent: Saturday, January 7, 2017 5:16 PM
To: elecraft at mailman.qth.net
Subject: Re: [Elecraft] Elecraft Support

Jim and all,

Yes, I remember those "good old days" when the only Elecraft support person
was Gary (I was one of the K2 Field Testers).  Unfortunately as the Elecraft
product line grew, the number of support persons has grown too - it now
numbers 4 - David, Craig, Howard and Gary, and the Monday morning support
email load is large.
Problems that the support staff cannot handle are still passed along to the
engineers, but that may be in the background while the support people handle
the major communications back to the customer.

Yes, I am close to the Elecraft team (particularly the support and sales
folks), and do most of the repairs on the K2 and other "thru-hole" kits in
the Elecraft line.  So I am quite familiar with that part of their operation
as well as their problems.  Personal phone numbers are no longer given out
(protections for the employees except in extreme cases), but you will still
receive personalized customer support service via email or they will often
phone customers with problems.

I do serve as support for those "Thru-hole" products when Gary is not
available, and I can say for myself that (from me) you will receive extended
personal support when required - yes even help with a lifted solder pad.
I am in North Carolina, and am in a different time zone than Elecraft, but
that makes little difference,  we still communicate with each other and the
customers when the need arises.

73,
Don W3FPR

On 1/7/2017 5:36 PM, Jim Rogers wrote:
> Does anyone remember the good old days, back when the K2 was king, you 
> would call support and would be routed to an engineer or perhaps in 
> the case of the DSP2,  Lyle himself? I remember developing a real 
> friendship with a guy out west, who worked from his home. Eventually 
> we shared phone numbers. Or you would turn to the back of the K2 
> manual and there find the complete schematics and chapter 9, "Circuit 
> Details"?  Yeah, I know, those were the days of thru-hole kits, solder 
> smoke, and, "gee I wish I had not done that", when you lifted a trace 
> and had to break out the blue wire to make things right again. Things 
> were better then....those really were the good old days...things were 
> more personal then.....
>
> Jim, W4ATK
>
> Licensed: General Class Sept 1953
>
> K2, K-Line
>
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