[Elecraft] Elecraft Support

[Don Wilhelm]

Jim and all,

Yes, I remember those "good old days" when the only Elecraft support 
person was Gary (I was one of the K2 Field Testers).  Unfortunately as 
the Elecraft product line grew, the number of support persons has grown 
too - it now numbers 4 - David, Craig, Howard and Gary, and the Monday 
morning support email load is large.
Problems that the support staff cannot handle are still passed along to 
the engineers, but that may be in the background while the support 
people handle the major communications back to the customer.

Yes, I am close to the Elecraft team (particularly the support and sales 
folks), and do most of the repairs on the K2 and other "thru-hole" kits 
in the Elecraft line.  So I am quite familiar with that part of their 
operation as well as their problems.  Personal phone numbers are no 
longer given out (protections for the employees except in extreme 
cases), but you will still receive personalized customer support service 
via email or they will often phone customers with problems.

I do serve as support for those "Thru-hole" products when Gary is not 
available, and I can say for myself that (from me) you will receive 
extended personal support when required - yes even help with a lifted 
solder pad.
I am in North Carolina, and am in a different time zone than Elecraft, 
but that makes little difference,  we still communicate with each other 
and the customers when the need arises.

73,
Don W3FPR

On 1/7/2017 5:36 PM, Jim Rogers wrote:
> Does anyone remember the good old days, back when the K2 was king, you
> would call support and would be routed to an engineer or perhaps in the
> case of the DSP2,  Lyle himself? I remember developing a real friendship
> with a guy out west, who worked from his home. Eventually we shared
> phone numbers. Or you would turn to the back of the K2 manual and there
> find the complete schematics and chapter 9, "Circuit Details"?  Yeah, I
> know, those were the days of thru-hole kits, solder smoke, and, "gee I
> wish I had not done that", when you lifted a trace and had to break out
> the blue wire to make things right again. Things were better
> then....those really were the good old days...things were more personal
> then.....
>
> Jim, W4ATK
>
> Licensed: General Class Sept 1953
>
> K2, K-Line
>
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