[Elecraft] Order status query goes unanswered

[Ray Sills]

And, it is much more common that those automated replies -never- have  
anyone read a response, should the recipient of the auto-response  
happen to "reply" to it.  The fact that someone from Elecraft -does-  
scan the account for possible replies is very unusual.

So... bottom line: if you want a timely response.... email "sales",  
not "sales3".  Or, give them a phone call.

73 de Ray
K2ULR
KX3 #211




On Mar 4, 2015, at 10:28 AM, Chester Alderman wrote:

> Wes,
>
> I don't think anyone should be questioning your intelligence because  
> you
> wanted to know the status of your order, especially after hearing  
> nothing
> from Elecraft!
>
> I have a similar issue wherein my bank account was depleted by some  
> $4000
> the day after I placed an order for a new K3 and for six days never  
> heard a
> peep from Elecraft. In my case, I goofed up and sent my question to  
> 'sales'
> instead of 'sales3' and instantly got a helpful response from  
> 'Mike', who
> has since kept me pretty much informed (of the parts issue) of the  
> status of
> my order.  For me, I understand the 'delay in shipment' of my new K3
> (because of the huge order of synthesizers) and easily accept it, what
> ruffled my feathers was not hearing anything about a delay or even
> acceptance with my order.
>
> IMO, when one spends their money, they have the right to be kept  
> informed on
> the order status.
>
> 73,
> Tom - W4BQF
>
>
> -----Original Message-----
> From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf  
> Of Wes
> (N7WS)
> Sent: Wednesday, March 4, 2015 9:27 AM
> To: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] Order status query goes unanswered
>
> For those who have written to question my intelligence here is a  
> direct cut
> and paste from the original email:
>
> This is an automated message acknowledging successful initial  
> processing of
> your order placed on our website.
>
> You may check your order status by writing to:
> sales3 at elecraft.com
> For inquiries, please reference order# 2374-2754-xxxx
>
>
>
>
> On 3/3/2015 6:34 PM, Wes (N7WS) wrote:
>> Does sales3 at elecraft.com not work?
>> ______________________________________________________________
>>
>
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