[Elecraft] Repair policy for DOA factory assembled products?

[Don Wilhelm]

Joe,

I am sorry you have received a DOA product.  While it is rare, things do 
"just happen".

I do Elecraft repairs (but only on the K2, K1, KX1 and XV series 
transverters), and I can tell you that anything DOA will be handled 
under the warranty terms.  Exactly how it is handled will depend on the 
product and the circumstances.

However, you must obtain an RSA or RMA number from Elecraft so there is 
tracking of the warranty repair or replacement.
In order to obtain that number, you must first contact support - use 
k3support at elecraft.com for email, or phone the office at 831-763-4211 
and ask for support.   The support staff initiates the RSA/RMA process 
and you need to wait until you receive shipping instructions and the RSA 
form.

If you emailed k3support at elecraft.com yesterday (Monday) or over the 
weekend, understand that they have a weekend backlog of emails to sort 
through on Monday and sometimes lapping into Tuesday , so it may be that 
they did not get to yours yet.

73,
Don W3FPR

On 4/21/2015 5:27 PM, Joe Marler wrote:
> My question is now answered. Although the policy is not stated anywhere,
> the general Elecraft practice is to expedite repairs on factory assembled
> new products which are DOA. This is a reasonable question because each
> manufacturer or retailer has their own policies about how returns & repairs
> are handled in general vs how they are handled for defective merchandise.
>
>