[Elecraft] Repair policy for DOA factory assembled products?

[Joe Marler]

My question is now answered. Although the policy is not stated anywhere,
the general Elecraft practice is to expedite repairs on factory assembled
new products which are DOA. This is a reasonable question because each
manufacturer or retailer has their own policies about how returns & repairs
are handled in general vs how they are handled for defective merchandise.

Re whether asking questions about Elecraft policies is a valid topic, the
list guidelines clearly state: "6a. Please post your experiences....crazy
ideas...complaints etc. (yes - we do want to hear them)." I wasn't even
complaining, just asking a question, which I'm glad is now answered.

 Joe, KQ1Q

On Tue, Apr 21, 2015 at 3:55 PM, Joe Subich, W4TV <lists at subich.com> wrote:

>
> Is this a troll?
>
> The place for this question is to Elecraft support or to one of the
> principals - not a public e-mail reflector for general speculation.
>
> 73,
>
>   ... Joe, W4TV
>
>
>
> On 2015-04-21 4:40 PM, Joe Marler wrote:
>
>> For factory assembled new products which are immediately found defective
>> or
>> inoperative upon receipt, and where this is confirmed by Elecraft support,
>> what is the repair or replacement policy? Are these submitted to the
>> repair
>> queue with all other warranty repairs?
>>
>> Joe, KQ1Q
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:Elecraft at mailman.qth.net
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to lists at subich.com
>>
>>  ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to joema4 at gmail.com
>