[Elecraft] Super customer service (as usual...)

[Ron D'Eau Claire]

Great story Guido!

May I recommend a right-angle adapter be used for the phones, even if you
have the small connector. It's easy to bump a connector sticking straight
out from the K2 and damage the jack. It happens faster if it's a large plug
and jack. 

73, Ron AC7AC

-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Guido Tedeschi
Sent: Wednesday, September 12, 2012 2:03 PM
To: elecraft at mailman.qth.net
Subject: [Elecraft] Super customer service (as usual...)

Last month, I borrowed my dear K2 to a friend that used an old headphones
with heavy 6.3mm plug and an heavy 6.3mm jack to 3.5mm adapter.
When my rig was back at home, I discovered that the headphones jack was
damaged, because I had audio only on headphones: no audio on speaker, with
headphones unplugged.
  :-(
On Elecraft Web site I had seen than that jack was available as spare parts,
but, at the end of the order, the cheapest shipping to Italy was
$40 (for only few bucks for two jacks...) :-( So, I have written to
parts at elecraft.com, asking for a cheaper shipping of these two small parts
and asking for the amount that I should have paid via PayPal.
At the end of the story, the next day the two jacks were shipped by Richard
at absolutely no cost, not even the shipping cost!
After 10 days (in Italy it was holidays period), I received the parts and
repaired my K2 :-) So, a very big thanks to Elecraft and, after many years
now, its customer service is still the best!
73 de Guido, ik2bcp
K1 #1096 - K2 #5167