[Elecraft] Super customer service (as usual...)

[Guido Tedeschi]

Last month, I borrowed my dear K2 to a friend that used an old 
headphones with heavy 6.3mm plug and an heavy 6.3mm jack to 3.5mm adapter.
When my rig was back at home, I discovered that the headphones jack was 
damaged, because I had audio only on headphones: no audio on speaker, 
with headphones unplugged.
  :-(
On Elecraft Web site I had seen than that jack was available as spare 
parts, but, at the end of the order, the cheapest shipping to Italy was 
$40 (for only few bucks for two jacks...) :-(
So, I have written to parts at elecraft.com, asking for a cheaper shipping 
of these two small parts and asking for the amount that I should have 
paid via PayPal.
At the end of the story, the next day the two jacks were shipped by 
Richard at absolutely no cost, not even the shipping cost!
After 10 days (in Italy it was holidays period), I received the parts 
and repaired my K2 :-)
So, a very big thanks to Elecraft and, after many years now, its 
customer service is still the best!
73 de Guido, ik2bcp
K1 #1096 - K2 #5167