[Elecraft] Super customer service (as usual...)

[Don Wilhelm]

Guido and all,

Actually, as much speculation that adapters may be the cause of the 
headphone jack breakage problem with the K2, I do not believe that is 
the cause.

I have done "dissection" of several failed headphone jacks, and find 
that the little lever that operates the switch when the plug in inserted 
and removed has broken, so the switch cannot change from "speaker in 
circuit" and "speaker out of circuit".  Unfortunately, there are no 
substitutes that are more durable, and Elecraft has not been successful 
in convincing the manufacturer that a more durable switch actuating arm 
is necessary, so we are left with replacing the headphone jack whenever 
it fails.

For those who do not want to replace the jack, you can jumper over the 
contacts that connect/disconnect the speaker and put a plug into the 
rear panel EXT SPKR jack when you wish to disable the speaker. This is 
definitely a "work-around", bu it does work effectively.

73,
Don W3FPR

On 9/12/2012 8:25 PM, Ron D'Eau Claire wrote:
> Great story Guido!
>
> May I recommend a right-angle adapter be used for the phones, even if you
> have the small connector. It's easy to bump a connector sticking straight
> out from the K2 and damage the jack. It happens faster if it's a large plug
> and jack.
>
> 73, Ron AC7AC
>
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Guido Tedeschi
> Sent: Wednesday, September 12, 2012 2:03 PM
> To: elecraft at mailman.qth.net
> Subject: [Elecraft] Super customer service (as usual...)
>
> Last month, I borrowed my dear K2 to a friend that used an old headphones
> with heavy 6.3mm plug and an heavy 6.3mm jack to 3.5mm adapter.
> When my rig was back at home, I discovered that the headphones jack was
> damaged, because I had audio only on headphones: no audio on speaker, with
> headphones unplugged.
>    :-(
> On Elecraft Web site I had seen than that jack was available as spare parts,
> but, at the end of the order, the cheapest shipping to Italy was
> $40 (for only few bucks for two jacks...) :-( So, I have written to
> parts at elecraft.com, asking for a cheaper shipping of these two small parts
> and asking for the amount that I should have paid via PayPal.
> At the end of the story, the next day the two jacks were shipped by Richard
> at absolutely no cost, not even the shipping cost!
> After 10 days (in Italy it was holidays period), I received the parts and
> repaired my K2 :-) So, a very big thanks to Elecraft and, after many years
> now, its customer service is still the best!
> 73 de Guido, ik2bcp
> K1 #1096 - K2 #5167
>
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