[Elecraft] K3- support courtesy

[T Gahagan]

All of my experiences with Elecraft service have been superb.  I always call 
(not email) to explain my questions or needs and give them the option of 
returning the call or sending me an email.  I had a problem with the seating 
of the roofing filter in my KX3 this morning and within 30 minutes I had a 
response (and a solution to the problem) from Howard.  I don't know all the 
names of the techs, administrative people, engineers, etc. but if I could I 
would like to shake their hands and give them a huge thank you.  This is the 
reason I will continue to support a US company like theirs.  Bravo Wayne and 
Eric and all the folks at Elecraft.

Todd, WA7U

-----Original Message----- 
From: Wayne Burdick
Sent: Monday, August 06, 2012 7:50 PM
To: Bill
Cc: elecraft at mailman.qth.net
Subject: Re: [Elecraft] K3- support courtesy

Bill,

This is extremely unusual (it really should *never* happen). I would
assume your email was caught by a spam filter or other anomaly. If you
ever suspect this, feel free to call for status.

Meanwhile, I have called (and emailed) the support staff myself to
make sure your message has gotten through.

Maybe we should use ham radio at such times :)

73,
Wayne
N6KR


On Aug 6, 2012, at 6:19 PM, Bill wrote:

> My K3 has been at Elecraft for a week for warranty repairs (out of
> service for three weeks). So, I dropped an email early today asking
> what
> the status of repairs was. I never got a reply. So, after a few
> hours I
> sent the email again - after all, emails do sometimes fail to get
> through. Before the close of business, I sent yet another email asking
> the status of repairs on my K3 (time zones were taken into
> consideration).
>
> No response from Elecraft at all! In the past I have been pleased with
> support. And, I wouldn't question this oversight - except it amounts
> to
> three oversights (three separate emails).
>
> Courtesy is cheap and is what I expect when dealing with a warranty
> repair of an expensive piece of equipment. It only takes a moment to
> make a quick reply - even if only saying, "No change" or "I don't
> know."
>
> To ignore my emails either means they are swamped with warranty
> repairs
> or the really don't care about me - the paying customer.
>
> Is this just an anomaly or is this the norm I should learn to expect?
>
> Bill W2BLC
> -- 
> IN GOD I TRUST (but, NOT a single politician)
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:Elecraft at mailman.qth.net

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html