[Elecraft] K3- support courtesy

[Wayne Burdick]

Bill,

This is extremely unusual (it really should *never* happen). I would  
assume your email was caught by a spam filter or other anomaly. If you  
ever suspect this, feel free to call for status.

Meanwhile, I have called (and emailed) the support staff myself to  
make sure your message has gotten through.

Maybe we should use ham radio at such times :)

73,
Wayne
N6KR


On Aug 6, 2012, at 6:19 PM, Bill wrote:

> My K3 has been at Elecraft for a week for warranty repairs (out of
> service for three weeks). So, I dropped an email early today asking  
> what
> the status of repairs was. I never got a reply. So, after a few  
> hours I
> sent the email again - after all, emails do sometimes fail to get
> through. Before the close of business, I sent yet another email asking
> the status of repairs on my K3 (time zones were taken into  
> consideration).
>
> No response from Elecraft at all! In the past I have been pleased with
> support. And, I wouldn't question this oversight - except it amounts  
> to
> three oversights (three separate emails).
>
> Courtesy is cheap and is what I expect when dealing with a warranty
> repair of an expensive piece of equipment. It only takes a moment to
> make a quick reply - even if only saying, "No change" or "I don't  
> know."
>
> To ignore my emails either means they are swamped with warranty  
> repairs
> or the really don't care about me - the paying customer.
>
> Is this just an anomaly or is this the norm I should learn to expect?
>
> Bill W2BLC
> -- 
> IN GOD I TRUST (but, NOT a single politician)
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