[Elecraft] K3- support courtesy

[Buddy Brannan]

[Twice in a row…I should probably quit now.]
Wow, what did we ever do before Email?

Seriously, while the support page does say that Email is preferred, it doesn't say *not* to call, and if Email isn't working, I expect calling would resolve the issue and at least let you know what the explanation is for the non-answer of your Email. 
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: (814) 860-3194 or 888-75-BUDDY



On Aug 6, 2012, at 10:01 PM, Bill K9YEQ <k9yeq at live.com> wrote:

> I agree.  They are so busy that emails get lost.  The phone is super!!!
> 
> 73,
> Bill
> K9YEQ
> 
> 
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of W0MU Mike Fatchett
> Sent: Monday, August 06, 2012 8:31 PM
> To: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] K3- support courtesy
> 
> If it was that important to you why did you not pick up the phone and call?
> If I expect immediate action I call.  If I can wait I will send an email.
> 
> 
> Mike W0MU
> 
> W0MU-1 CC Cluster w0mu.net
> 
> On 8/6/2012 7:19 PM, Bill wrote:
>> My K3 has been at Elecraft for a week for warranty repairs (out of 
>> service for three weeks). So, I dropped an email early today asking 
>> what the status of repairs was. I never got a reply. So, after a few 
>> hours I sent the email again - after all, emails do sometimes fail to 
>> get through. Before the close of business, I sent yet another email 
>> asking the status of repairs on my K3 (time zones were taken into
> consideration).
>> 
>> No response from Elecraft at all! In the past I have been pleased with 
>> support. And, I wouldn't question this oversight - except it amounts 
>> to three oversights (three separate emails).
>> 
>> Courtesy is cheap and is what I expect when dealing with a warranty 
>> repair of an expensive piece of equipment. It only takes a moment to 
>> make a quick reply - even if only saying, "No change" or "I don't know."
>> 
>> To ignore my emails either means they are swamped with warranty 
>> repairs or the really don't care about me - the paying customer.
>> 
>> Is this just an anomaly or is this the norm I should learn to expect?
>> 
>> Bill W2BLC
> 
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