[Elecraft] K3- support courtesy

[Bill K9YEQ]

I agree.  They are so busy that emails get lost.  The phone is super!!!

73,
Bill
K9YEQ


-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of W0MU Mike Fatchett
Sent: Monday, August 06, 2012 8:31 PM
To: elecraft at mailman.qth.net
Subject: Re: [Elecraft] K3- support courtesy

If it was that important to you why did you not pick up the phone and call?
If I expect immediate action I call.  If I can wait I will send an email.


Mike W0MU

W0MU-1 CC Cluster w0mu.net

On 8/6/2012 7:19 PM, Bill wrote:
> My K3 has been at Elecraft for a week for warranty repairs (out of 
> service for three weeks). So, I dropped an email early today asking 
> what the status of repairs was. I never got a reply. So, after a few 
> hours I sent the email again - after all, emails do sometimes fail to 
> get through. Before the close of business, I sent yet another email 
> asking the status of repairs on my K3 (time zones were taken into
consideration).
>
> No response from Elecraft at all! In the past I have been pleased with 
> support. And, I wouldn't question this oversight - except it amounts 
> to three oversights (three separate emails).
>
> Courtesy is cheap and is what I expect when dealing with a warranty 
> repair of an expensive piece of equipment. It only takes a moment to 
> make a quick reply - even if only saying, "No change" or "I don't know."
>
> To ignore my emails either means they are swamped with warranty 
> repairs or the really don't care about me - the paying customer.
>
> Is this just an anomaly or is this the norm I should learn to expect?
>
> Bill W2BLC