[Elecraft] K3- support courtesy

[W0MU Mike Fatchett]

If it was that important to you why did you not pick up the phone and 
call?  If I expect immediate action I call.  If I can wait I will send 
an email.


Mike W0MU

W0MU-1 CC Cluster w0mu.net

On 8/6/2012 7:19 PM, Bill wrote:
> My K3 has been at Elecraft for a week for warranty repairs (out of
> service for three weeks). So, I dropped an email early today asking what
> the status of repairs was. I never got a reply. So, after a few hours I
> sent the email again - after all, emails do sometimes fail to get
> through. Before the close of business, I sent yet another email asking
> the status of repairs on my K3 (time zones were taken into consideration).
>
> No response from Elecraft at all! In the past I have been pleased with
> support. And, I wouldn't question this oversight - except it amounts to
> three oversights (three separate emails).
>
> Courtesy is cheap and is what I expect when dealing with a warranty
> repair of an expensive piece of equipment. It only takes a moment to
> make a quick reply - even if only saying, "No change" or "I don't know."
>
> To ignore my emails either means they are swamped with warranty repairs
> or the really don't care about me - the paying customer.
>
> Is this just an anomaly or is this the norm I should learn to expect?
>
> Bill W2BLC