[Elecraft] K3- support courtesy

[Bill]

My K3 has been at Elecraft for a week for warranty repairs (out of 
service for three weeks). So, I dropped an email early today asking what 
the status of repairs was. I never got a reply. So, after a few hours I 
sent the email again - after all, emails do sometimes fail to get 
through. Before the close of business, I sent yet another email asking 
the status of repairs on my K3 (time zones were taken into consideration).

No response from Elecraft at all! In the past I have been pleased with 
support. And, I wouldn't question this oversight - except it amounts to 
three oversights (three separate emails).

Courtesy is cheap and is what I expect when dealing with a warranty 
repair of an expensive piece of equipment. It only takes a moment to 
make a quick reply - even if only saying, "No change" or "I don't know."

To ignore my emails either means they are swamped with warranty repairs 
or the really don't care about me - the paying customer.

Is this just an anomaly or is this the norm I should learn to expect?

Bill W2BLC
-- 
IN GOD I TRUST (but, NOT a single politician)