[Elecraft] K3- support courtesy

[N5GE]

Bill,

I looked at your shack photo on QRZ and I think there is a phone in the lower
R/H corner of the photo.  If you are so concerned that Elecraft is ignoring you,
why not call them and ask them to tell you what the status of the repairs is?

Tattling to the group here will not help you get your way.

Amateur Radio Operator N5GE
ARRL Lifetime Member
QCWA Lifetime Member

On Mon, 06 Aug 2012 21:19:50 -0400, Bill <bill at w2blc.net> wrote:

>My K3 has been at Elecraft for a week for warranty repairs (out of 
>service for three weeks). So, I dropped an email early today asking what 
>the status of repairs was. I never got a reply. So, after a few hours I 
>sent the email again - after all, emails do sometimes fail to get 
>through. Before the close of business, I sent yet another email asking 
>the status of repairs on my K3 (time zones were taken into consideration).
>
>No response from Elecraft at all! In the past I have been pleased with 
>support. And, I wouldn't question this oversight - except it amounts to 
>three oversights (three separate emails).
>
>Courtesy is cheap and is what I expect when dealing with a warranty 
>repair of an expensive piece of equipment. It only takes a moment to 
>make a quick reply - even if only saying, "No change" or "I don't know."
>
>To ignore my emails either means they are swamped with warranty repairs 
>or the really don't care about me - the paying customer.



>
>Is this just an anomaly or is this the norm I should learn to expect?
>
>Bill W2BLC