[Elecraft] K3- support courtesy

[Buddy Brannan]

[Sorry n5GE, I forgot how this list is configured.]
	Besides that, since we're talking about courtesy, wouldn't it be better, indeed, mor courteous, to assume that there was some other problem with Email delivery, and to then follow that up with a phone call to ask A0 about your problem and B) by the way, did you get my Email? Especially since Elecraft has had an excellent record for customer service responsiveness in the past, it strikes me as ever so slightly rude to assume right off that you're being ignored, instead of some other plausible explanation. For guys who take pride in their work, I might, were I in their shoes, even be a little offended at such an accusation. Of course, if i didn't really care what you thought, i wouldn't be offended, but I get the impression that Elecraft isn't the sort of company that would keep such people on staff for very long.

Vy 73,
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: (814) 860-3194 or 888-75-BUDDY



On Aug 6, 2012, at 10:17 PM, N5GE <Lists at n5ge.com> wrote:

> 
> Bill,
> 
> I looked at your shack photo on QRZ and I think there is a phone in the lower
> R/H corner of the photo.  If you are so concerned that Elecraft is ignoring you,
> why not call them and ask them to tell you what the status of the repairs is?
> 
> Tattling to the group here will not help you get your way.
> 
> Amateur Radio Operator N5GE
> ARRL Lifetime Member
> QCWA Lifetime Member
> 
> On Mon, 06 Aug 2012 21:19:50 -0400, Bill <bill at w2blc.net> wrote:
> 
>> My K3 has been at Elecraft for a week for warranty repairs (out of 
>> service for three weeks). So, I dropped an email early today asking what 
>> the status of repairs was. I never got a reply. So, after a few hours I 
>> sent the email again - after all, emails do sometimes fail to get 
>> through. Before the close of business, I sent yet another email asking 
>> the status of repairs on my K3 (time zones were taken into consideration).
>> 
>> No response from Elecraft at all! In the past I have been pleased with 
>> support. And, I wouldn't question this oversight - except it amounts to 
>> three oversights (three separate emails).
>> 
>> Courtesy is cheap and is what I expect when dealing with a warranty 
>> repair of an expensive piece of equipment. It only takes a moment to 
>> make a quick reply - even if only saying, "No change" or "I don't know."
>> 
>> To ignore my emails either means they are swamped with warranty repairs 
>> or the really don't care about me - the paying customer.
> 
> 
> 
>> 
>> Is this just an anomaly or is this the norm I should learn to expect?
>> 
>> Bill W2BLC
> 
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