[Elecraft] Amazing service

[Radio Amateur N5GE]

On Wed, 18 Mar 2009 00:26:53 -0700, "Jim Brown"
<jim at audiosystemsgroup.com> wrote:

>I wanna know what other mfr of a $2,000 consumer product has the two 
>PRINCIPALS of the company almost constantly reading their customers 
>email and responding to relevant parts of it with meaningful 
>actions, not platitudes, and no flunkies in the way to act as 
>filters? Not only that, but also responding to customer comments, 
>wish lists, feature requests, bug reports, and so on as fast as 
>their engineering department can pump them out? Even better, design 
>of the radios were driven by customer input, early designs were 
>extensively beta tested by top operators, and their comments 
>incorporated both in the initial product introduction and subsequent 
>upgrades. And the upgrades WORK. 
>
>If you want a taste of reality, check out email lists for Ten Tec, 
>Yaesu, Icom, or Kenwood products. 
>
>73,
>
>Jim Brown K9YC
>

Judging from Elecraft's performance as I have witnessed it, we won't
be seeing the Fed bail Elecraft out due to inept management.

Keep up the good work the Old American Way, you guys!

Tom, N5GE