[Elecraft] Amazing service

[David Ferrington, M0XDF]

And uses thier own products extensivily
comments on other aspects of the hobby on the reflector
address people like old friends
and makes you feel like you are old friends to them

JUST OUT OF THIS WORLD SERVICE
73 de M0XDF, K3 #174
-- 
A society grows great when old men plant trees whose shade
they know they shall never sit in. -Greek proverb

On 18 Mar 2009, at 14:21, Radio Amateur N5GE wrote:

>> I wanna know what other mfr of a $2,000 consumer product has the two
>> PRINCIPALS of the company almost constantly reading their customers
>> email and responding to relevant parts of it with meaningful
>> actions, not platitudes, and no flunkies in the way to act as
>> filters? Not only that, but also responding to customer comments,
>> wish lists, feature requests, bug reports, and so on as fast as
>> their engineering department can pump them out? Even better, design
>> of the radios were driven by customer input, early designs were
>> extensively beta tested by top operators, and their comments
>> incorporated both in the initial product introduction and subsequent
>> upgrades. And the upgrades WORK.