[Elecraft] Amazing service

[Phil LaMarche]

Jim, that couldn't have been said better and thank you for the group.  I've
just had my sub installed  by the factory and it was a great experience with
the emails and requests being handled so quickly.  Elecraft is the best and
getting better day by day because they care!

Phil 


Philip LaMarche 
LaMarche Enterprises, Inc.
www.instantgourmetspices.com

www.w9dvm.com 
800-395-7795 pin 02 
727-944-3226 
FAX 727-937-8834 
NASFT 30210 

K3  #1605
W9DVM 



-----Original Message-----
From: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Jim Brown
Sent: Wednesday, March 18, 2009 3:27 AM
To: Elecraft List
Subject: Re: [Elecraft] Amazing service

I wanna know what other mfr of a $2,000 consumer product has the two
PRINCIPALS of the company almost constantly reading their customers email
and responding to relevant parts of it with meaningful actions, not
platitudes, and no flunkies in the way to act as filters? Not only that, but
also responding to customer comments, wish lists, feature requests, bug
reports, and so on as fast as their engineering department can pump them
out? Even better, design of the radios were driven by customer input, early
designs were extensively beta tested by top operators, and their comments
incorporated both in the initial product introduction and subsequent
upgrades. And the upgrades WORK. 

If you want a taste of reality, check out email lists for Ten Tec, Yaesu,
Icom, or Kenwood products. 

73,

Jim Brown K9YC


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