[Elecraft] 20 K2's

Sun Jun 2 14:38:02 2002

Hi:

I have built 20 K2's (7 K1's but not important here, maybe) and have had
some parts missing and some bad parts.  Elecraft has never been anything but
excellent, perfect perhaps in satisfying me.  Sure I was aggravated on a
Saturday when a whatacallit was missing.  With the number of parts in each
kit, they do a great job.  Always pleasant about it as well.

Alan
W1HYV

-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Ron D'Eau Claire
Sent: Sunday, June 02, 2002 1:23 PM
To: [email protected]
Subject: Re: [Elecraft] K2 RF Board: Missing Bag of Parts #!!??#

----- Original Message -----
From: "Dave Hottell" <[email protected]>

> At 09:47 AM 6/2/02 -0400, you wrote:
> >With regard to this issue it seems to me a big deal was made over a minor
> >error that is unusual compared to the normal Elecraft quality control.
>
> I am not sure that is a true statement.  My K1, #1124, had two parts
> missing from one bag and the PIC for the KAT1 was defective.  There are
> several of the defective PIC's for the KAT1's out there - ...  From my
experience
> the laudatory comments are not an accurate reflection of reality.
>

My K2 kit arrived with a bad crystal in it. That was two years ago. A couple
of conversations with Gary had a replacement coming my way even though he
was sure it wasn't the crystal. (And the new crystal fixed the problem too
<G>).

Elecraft has a good track record of excellent customer support. They tend to
replace things and do whatever is necessary to make things "right" with a
minimum of fuss.

Yes, I agree that it is VERY frustrating to get a bad part or find that one
(or a bag of them) is missing, but I am certain that I would NOT want to pay
the price necessary for a kit that was absolutely guaranteed to be filled
with all perfect parts every time.

When dealing with Human Beings, I have found it useful to remember that ALL
humans make mistakes.  Even me.  So I base my assessment of my fellow humans
on how they go about correcting their mistakes.

In that regard Elecraft scores very high in my book.

Ron AC7AC
K2 # 1289

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