[Elecraft] K2 RF Board: Missing Bag of Parts #!!??#

[sonny smithson]

Dam,  haven't we beat this horse totally to death?

Sonny NN8K

Dave Hottell wrote:

> Hi all,
>
> At 09:47 AM 6/2/02 -0400, you wrote:
> >With regard to this issue it seems to me a big deal was made over a minor
> >error that is unusual compared to the normal Elecraft quality control.
>
> I am not sure that is a true statement.  My K1, #1124, had two parts
> missing from one bag and the PIC for the KAT1 was defective.  There are
> several of the defective PIC's for the KAT1's out there - a group was
> misprogrammed - and then shipped.  I have seen other comments on missing
> parts - so QC at Elecraft is not all that great.
>
> In my case the failure rate at Elecraft is 200%.  I have no other
> experience to base an opinion on.  After reading all of the unfailingly
> laudatory comments on Elecraft, I was considerably surprised to find both
> parts missing and defective components in the same kit.  From my experience
> the laudatory comments are not an accurate reflection of reality.
>
> >The
> >first action should have been to contact Elecraft directly.  Had that been
> >done I expect that they would have placed a replacement bag of parts in the
> >mail on Saturday to be delivered on Monday.  Because the complaint was
> >issued to the list rather than the company's suport chain the replacement
> >cannot be sent until Monday at the earliest.
>
> The first message was not a complaint, but a question.
>
> >
> >Elecraft support goes beyond that of any know company in existance.  I have
> >heard many stories on the local repeaters about Elecraft sending out free
> >replacements for parts that were damaged by improper installation and other
> >forms of service aid, as well as response times, that is unheard of for most
> >companies.
> >
>
> While this statement may be true, there are definite weaknesses that need
> addressing.  One thing that frosts me is the method of shipment for
> replacements - USPS first class mail.  That means that in my case it took a
> week for each of the replacement shipments to reach me.  Two weeks of
> twiddling my thumbs while waiting - with the partially assembled K1 spread
> over the work bench.
>
> If Elecraft were the totally first class outfit you describe there would
> (1) be no missing parts (and certainly not entire bags of parts!!) and (2)
> since the incidence of missing parts would be so rare, they could afford to
> ship them by a reasonable method.
>
> If they insist on using first class mail, the least they could do is have a
> parts depot somewhere besides CA.  They need a depot more centrally located
> so shipping time for all those replacement shipments won't take so long.
>
> 73 es gl,
> Dave
> AB9CA
>
> >We all are sorry that you were short those parts.  Order the replacements.
> >Do what you can with the inventory and complete it when the replacements
> >arrive.  We will be here to help when things don't seem right.  I you are
> >like most of us you will likely dispose of your other HF equipment.
> >
> >Good luck with the construction.
> >73,
> >Fran
> >
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