[DSP-10] Customer Service corrected the $89 price

[DTX]

I, too, had the same experience at 8:01 PST (didn't realize AD was in MA<G>
Thought that was Burr-Brown's home base) although I did not get 3
transfers...I said "I have a web order to discuss with someone and the first
person put me straight to Mark.  We had an intelligent, civil 5 minute
conversation...I was buying it to get hands on DSP experience to compliment
my HC11/12/16 and AMD 520 Elan skills and whereas $89 was something I could
....."piss away on a lark"...sorry, couldn't think of a more polite way at
say the same thing (it is still early for my brain to beworking.....I won't
be driving a automobile for atleast another 2 hrs ;-) and that the company
was not paying for this item.  Long story short, he offered to ship at the
$89 price as I was talking about whether we had time to stop the order
shipping or if I should just refuse to accept the UPS delivery and have it
returned to sender.

I think you are right about the profit margin...these kits are usually put
out to entice engineers to get their feet wet on the product with minimum
effort and expense, hoping that if you get comfortable with the AD DSP's,
you will use them when the equivalent Mot or TI parts have approx the same
performance and price.  And it works pretty well.  I am comfortable with the
HC11 family.....I look at the MicroChip PIC parts and say, for the few
dollars difference in price, I will stay on familiar ground.  I should also
add that I usually do design work for specialized instruments and devices
that may have sales of 200 to 300 a year.  If I ever did something in the
thousands a yr....different story.  I'd get up to speed on the PIC parts in
a New York Minute.

YMMV and all that.

Gary WA6DTX
----- Original Message -----
From: "Roger Hayward" <rhayward@easystreet.com>
To: <dsp-10@mailman.qth.net>
Sent: Tuesday, February 12, 2002 7:51 AM
Subject: [DSP-10] Customer Service corrected the $89 price


> I just got off the phone with customer service (the 800 number on the
invoice).
> After being transferred about 3 times, I spoke with Mark Dunn of Customer
> Service.  He explained that "there was a discrepancy with the pricing over
the
> weekend, but we'll gladly honor the $89 price for you."
>
> Have your order number ready, & watch your credit card bill carefully!
>
> BTW, the silicon price for the '2181 is pretty steep as is...something
like $25
> each in quantities.  At $89, they probably weren't making a penny on the
board.
>
> 72.
>     Roger Hayward
>     ARS KA7EXM
>
>
>
>
>
>
>
> Steve wrote:
>
> > So from a business stand point, if I don't like what price I've been
selling
> > my product at, all I have to do is cancel the orders that are IN THE
SYSTEM
> > and make you re-order at the higher price! Most companies will fulfill
the
> > current orders and then raise their price after a given point. What a
> > concept, get you hooked at the lower price and then after you have put
so
> > many in the field that you can't change your design raise the price.
YES,
> > you too can make a profit. I suggest everyone go in and make this idea
known
> > to your marketing departments, immediately. Everyone, triple your
prices!!!
> > I wonder how the president of AD would react if he bought a new car for
$30k
> > and when he came back to pick it up they said the price had gone up to
$90k?
> > I bet he would not be a happy camper.
> >
> > BTW, Bob, is there any chance of changing to a different DSP? It looks
like
> > that may have to change or the program may be dead. It is not reasonable
to
> > expect someone to pay $245 for the DSP board and $289 for the rest of
the
> > kit (if you are not a TAPR member, $259 if you are). Half the price in
one
> > component. Makes me want to go out and start this project, and I already
> > have the DSP kit.
> >
> > This has not endeared AD to me from an engineering stand point. I will
> > recommend to all our staff to avoid using AD parts and I will make sure
that
> > none make it into any of my designs from this point forward. If only I
could
> > recall all the products that I have with AD parts and change them out. I
> > guess that I could always "cancel" my orders with them.
> >
> > 73,
> > Steve
> > KA5YFC
> >
> > David wrote:
> > >
> > >
> > > I'm sure it is illegal.  I am planning on making a complaint to
> > > the BBB and
> > > approprite state authorities.
> > >
> > > They did respond right away but with a curt answer that "your order is
> > > cancelled"
> >
> > _______________________________________________
> > DSP-10 mailing list
> > DSP-10@mailman.qth.net
> > http://mailman.qth.net/mailman/listinfo/dsp-10
>
> _______________________________________________
> DSP-10 mailing list
> DSP-10@mailman.qth.net
> http://mailman.qth.net/mailman/listinfo/dsp-10