[DSP-10] Customer Service corrected the $89 price

[Roger Hayward]

I just got off the phone with customer service (the 800 number on the invoice).
After being transferred about 3 times, I spoke with Mark Dunn of Customer
Service.  He explained that "there was a discrepancy with the pricing over the
weekend, but we'll gladly honor the $89 price for you."

Have your order number ready, & watch your credit card bill carefully!

BTW, the silicon price for the '2181 is pretty steep as is...something like $25
each in quantities.  At $89, they probably weren't making a penny on the board.

72.
    Roger Hayward
    ARS KA7EXM







Steve wrote:

> So from a business stand point, if I don't like what price I've been selling
> my product at, all I have to do is cancel the orders that are IN THE SYSTEM
> and make you re-order at the higher price! Most companies will fulfill the
> current orders and then raise their price after a given point. What a
> concept, get you hooked at the lower price and then after you have put so
> many in the field that you can't change your design raise the price. YES,
> you too can make a profit. I suggest everyone go in and make this idea known
> to your marketing departments, immediately. Everyone, triple your prices!!!
> I wonder how the president of AD would react if he bought a new car for $30k
> and when he came back to pick it up they said the price had gone up to $90k?
> I bet he would not be a happy camper.
>
> BTW, Bob, is there any chance of changing to a different DSP? It looks like
> that may have to change or the program may be dead. It is not reasonable to
> expect someone to pay $245 for the DSP board and $289 for the rest of the
> kit (if you are not a TAPR member, $259 if you are). Half the price in one
> component. Makes me want to go out and start this project, and I already
> have the DSP kit.
>
> This has not endeared AD to me from an engineering stand point. I will
> recommend to all our staff to avoid using AD parts and I will make sure that
> none make it into any of my designs from this point forward. If only I could
> recall all the products that I have with AD parts and change them out. I
> guess that I could always "cancel" my orders with them.
>
> 73,
> Steve
> KA5YFC
>
> David wrote:
> >
> >
> > I'm sure it is illegal.  I am planning on making a complaint to
> > the BBB and
> > approprite state authorities.
> >
> > They did respond right away but with a curt answer that "your order is
> > cancelled"
>
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