[Boatanchors] Shipper damage

[RAY FRIESS]

I don't really care what they choose to call it.  The concept is to provide reimbursement when they trash a package during shipment ...  call it insurance or whatever.  In the case in question, they sent out a letter saying they won't pay because it wasn't damaged in shipment.   Thats the biggest bunch of pure crap and balderdash and I told them so in warning them they either pay or I will do what Bryan said he did.   Threaten to file a complaint with the BBB.  I also told them I would file suit in small claims court against them.
You cannot claim, with a straight face, that a package was presented to the shipping counter undamaged, and arrives at its destination trashed, and that it was not damaged during shipment.   Only a plain moron would accept that explanation and believe it.  Only a moron would make such a claim too.   I pointed it out to them in my response to their claim denial.
We'll see what happens...   I hope they will do the honest thing they did with Bryan and pay the claim.  Otherwise, I kind of look forward to presenting their explanation to a judge, along with the pictures, and look for the incredulous look or the outright laughter from the judge toward the UPS attorney.
________________________________
From: boatanchors-bounces at mailman.qth.net <boatanchors-bounces at mailman.qth.net> on behalf of w5jo at brightok.net <w5jo at brightok.net>
Sent: Monday, November 19, 2018 8:06 AM
To: boatanchors at mailman.qth.net; john
Subject: Re: [Boatanchors] Shipper damage


Also remember what shippers provide is not insurance in the traditional
sense.  It is contents coverage and based on a certain amount by pound.

Their rates are established/approved by the Interstate Commerce Commission
similar to what movers provide.  Anyone who has ever used a professional
mover and had a loss understand the concept.  You can purchase additional
coverage but you better do what John says here.

There are companies that provide shipping insurance separate from common
carriers, but you should read their requirements for payment.  I recall one
time trying to find the requirements for one of the popular common carriers
on how to pack and the web site sent me to three different pages across two
different servers and the instructions was very confusing.  Then there is
coverage for overseas shipments, that is a different game altogether.

If you are a buyer, read the restrictions and specify that the shipper do
what is necessary to comply with the rules or they must refund the purchase
price.  Send them a copy of the requirements.

You can purchase insurance from a second party insurance company, and if the
shipment is expensive you would be well served to do so.  Just be sure the
shipper understands and the rules are part of your deal.

Jim
W5JO


-----Original Message-----


I'm pretty sure that the buyer of the damaged radio is correct:

* The shipping agreement is between the shipper and the seller. All
"contractual " arrangements are between those two, including payment and
paperwork.

* The seller did the packing.

Granted, the lack of care by the shipping companies is deplorable but it
is possible to ship for success. I've shipped dozens of sets over 20-30
yrs and never had one damaged. I double box all shipments and overstuff
the boxes with hard-to-compress padding.

While the seller may be being a jerk, they're probably correct in
stating that the responsibility for the claim headaches is with the
shipper.

Ship as you would have others ship unto you!

John K5MO




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