[Boatanchors] Shipper damage

[w5jo at brightok.net]

Easy Ray, I am on your side in this.  I have been in that predicament many times as a ham and in business.  What I posted was not aimed at you personally, just general information for all who may not deal with the process much.  I hate it that DHL is out of the local delivery business, they would go out of their way to deliver and took very good care with the packages.  Not only that they paid without problems if the package was reasonably packed.

Don’t expect to see a UPS attorney at any claim unless it is outlandish.  They may or may not pay, depending on who receives your letter.  If they consider it reasonable they will pay, if not they will consult with their attorney and deny again.   Good luck and keep the pressure on.

Jim

W5JO

From: RAY FRIESS 

I don't really care what they choose to call it.  The concept is to provide reimbursement when they trash a package during shipment ...  call it insurance or whatever.  In the case in question, they sent out a letter saying they won't pay because it wasn't damaged in shipment.   Thats the biggest bunch of pure crap and balderdash and I told them so in warning them they either pay or I will do what Bryan said he did.   Threaten to file a complaint with the BBB.  I also told them I would file suit in small claims court against them.
You cannot claim, with a straight face, that a package was presented to the shipping counter undamaged, and arrives at its destination trashed, and that it was not damaged during shipment.   Only a plain moron would accept that explanation and believe it.  Only a moron would make such a claim too.   I pointed it out to them in my response to their claim denial.
We'll see what happens...   I hope they will do the honest thing they did with Bryan and pay the claim.  Otherwise, I kind of look forward to presenting their explanation to a judge, along with the pictures, and look for the incredulous look or the outright laughter from the judge toward the UPS attorney.


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