[Boatanchors] seeking ebay seller advice

[Michael Bittner]

FWIW, I had a similar situation and attempted to solve the problem with a 
series of eBay messages back and forth with the buyer.  Since this did not 
satisfy the buyer, I allowed it to go to an eBay dispute.  In my 
communication with eBay on the matter, I countered every buyer's argument 
with my own argument and submitted my series of messages to the buyer, and 
photos from my ad as proof.  The result was that eBay refunded the buyer's 
full payment but did not charge me anything and did not blemish my 100% 
record.  However, the buyer submitted a negative feedback (the only one I've 
ever gotten) and refused to remove it after the dispute was settled.  Thus I 
had a 99.99% record for the rest of that year.  Then, without any 
communication to or from me, the buyer stupidly returned the item, at his 
expense.  I subsequently sold the item at a swap meet, at the eBay price, 
and thus doubled my money on the item.  However, I now consider the whole 
experience as not worth the aggravation and have decided that if such a 
situation arises again, I will just refund the buyer's payment.  The eBay 
playing field is definitely tilted toward the buyer.  Mike, W6MAB
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----- Original Message ----- 
From: "Paul Kraemer" <elespe at lisco.com>
To: <boatanchors at mailman.qth.net>
Sent: Friday, April 28, 2017 9:37 AM
Subject: [Boatanchors] seeking ebay seller advice


> Just thought someone may have run into this before selling on ebay and 
> could offer “what do I do” advice.
> I have been a buyer for many years and seller for several.  I have the 
> highest seller performance rating attainable with a lot of positive 
> feedback about as advertised and great shipping.
> So now the dilemma.  I recently listed a nice SWAN 350 transceiver that I 
> had used a little while as test fixture for power supply kits.  The unit 
> was clean, had been re capped, had near new finals putting out full power, 
> and performed way above my expectations.  I listed it accordingly with 12 
> pictures, full description and NO RETURNS with best offer accepted.
> Someone bought it at an acceptable price and as soon as he got it pitched 
> a fit because power supply and cables were not included!  Claimed he could 
> have gotten a better deal from some other listing, didn’t like the way the 
> ad was written and wanted a return at my expense and full refund.
> I messaged back apologizing for his inability to read the listings but if 
> he would pack it in the same boxes (yes it was even double boxed) return 
> it at HIS expense that I would refund the full amount AFTER I completely 
> checked the radio for damage or missing parts.  I have heard nothing in 
> reply.
> I dug into the ebay policy on this and find to my amazement that because 
> of the buyer protection policy all a buyer has to claim is not as 
> advertised and the seller is expected to pay the return shipping AND give 
> full credit or risk a dispute with ebay that could affect seller ratings. 
> And if I don’t furnish the prepaid shipping label ebay will step in and do 
> that.
> Is this REALLY the way it is?  What a crock of crap!
> So---comments from anyone with more experiences appreciated.
> Paul K0UYA
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