[Boatanchors] seeking ebay seller advice

[Bob Groh]

You have nothing to lose by simply sticking to your guns - capture a web
shot of your selling page and keep copies of all correspondence with the
buyer. Have someone else read your ad and see if they agree with the buyer
that lack of power supply and cables were clearly indicated (or that the
sale was ONLY for the radio). Then sit back and see what happens. The worse
that happens - you lose the radio and the shipping money. But it also
likely that he might come to his senses (or maybe you called his bluff!!!!)
and he decides to do nothing.  If he contacts eBay (I have not sold
anything on eBay recently so don't know all the ins and outs) then you can
lay out your case to them. And maybe you get wacked and maybe you don't.
But I would NOT cave in just because he bitches! We are all interested in
how this plays how so would greatly appreciate hearing what happens.

Bob Groh, WA2CKY

On Fri, Apr 28, 2017 at 11:37 AM, Paul Kraemer <elespe at lisco.com> wrote:

> Just thought someone may have run into this before selling on ebay and
> could offer “what do I do” advice.
> I have been a buyer for many years and seller for several.  I have the
> highest seller performance rating attainable with a lot of positive
> feedback about as advertised and great shipping.
> So now the dilemma.  I recently listed a nice SWAN 350 transceiver that I
> had used a little while as test fixture for power supply kits.  The unit
> was clean, had been re capped, had near new finals putting out full power,
> and performed way above my expectations.  I listed it accordingly with 12
> pictures, full description and NO RETURNS with best offer accepted.
> Someone bought it at an acceptable price and as soon as he got it pitched
> a fit because power supply and cables were not included!  Claimed he could
> have gotten a better deal from some other listing, didn’t like the way the
> ad was written and wanted a return at my expense and full refund.
> I messaged back apologizing for his inability to read the listings but if
> he would pack it in the same boxes (yes it was even double boxed) return it
> at HIS expense that I would refund the full amount AFTER I completely
> checked the radio for damage or missing parts.  I have heard nothing in
> reply.
> I dug into the ebay policy on this and find to my amazement that because
> of the buyer protection policy all a buyer has to claim is not as
> advertised and the seller is expected to pay the return shipping AND give
> full credit or risk a dispute with ebay that could affect seller ratings.
> And if I don’t furnish the prepaid shipping label ebay will step in and do
> that.
> Is this REALLY the way it is?  What a crock of crap!
> So---comments from anyone with more experiences appreciated.
> Paul K0UYA
> ______________________________________________________________
> Boatanchors mailing list
> Home: http://mailman.qth.net/mailman/listinfo/boatanchors
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Boatanchors at mailman.qth.net
>
> List Administrator: Duane Fischer, W8DBF
> ** For Assistance: dfischer at usol.com **
>
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html