[Boatanchors] seeking ebay seller advice

[Al Parker]

Hi Paul,
	I agree with Robert, you're probably doomed.  All the buyer has to do 
is file a "claim", and ebay will take your money back and hold it ransom 
until you take it back and they return the $.  They only seem to be 
interested in the result that neither party ends up with both the 
merchandise and the money.  But only if the buyer is satisfied.
	At the moment, if he hasn't filed an official claim, you may be able to 
resolve it with him.
	I went thru a long process with a similar problem, it was a big Icom SS 
amp.  I had stated that I'd tested it on all bands, but didn't say I 
hadn't gotten the WARC bands.  It wouldn't load up without tripping the 
breaker on one band, and he filed a claim.  I ended up paying shipping 
to and from an ICOM svc facility.  They said it was OK.  The guy did 
finally accept it.
	I don't think I've sold on ebay since then.  The fact that they also 
charge a fee on the shipping cost is also a ripoff.
YMMV, 73,

Al, W8UT
www.boatanchors.org
www.hammarlund.info

"There is nothing -- absolutely nothing -- half so much
worth doing as simply messing about in boats"
Ratty, to Mole

On 4/28/2017 12:37 PM, Paul Kraemer wrote:
> Just thought someone may have run into this before selling on ebay and could offer “what do I do” advice.
> I have been a buyer for many years and seller for several.  I have the highest seller performance rating attainable with a lot of positive feedback about as advertised and great shipping.
> So now the dilemma.  I recently listed a nice SWAN 350 transceiver that I had used a little while as test fixture for power supply kits.  The unit was clean, had been re capped, had near new finals putting out full power, and performed way above my expectations.  I listed it accordingly with 12 pictures, full description and NO RETURNS with best offer accepted.
> Someone bought it at an acceptable price and as soon as he got it pitched a fit because power supply and cables were not included!  Claimed he could have gotten a better deal from some other listing, didn’t like the way the ad was written and wanted a return at my expense and full refund.
> I messaged back apologizing for his inability to read the listings but if he would pack it in the same boxes (yes it was even double boxed) return it at HIS expense that I would refund the full amount AFTER I completely checked the radio for damage or missing parts.  I have heard nothing in reply.
> I dug into the ebay policy on this and find to my amazement that because of the buyer protection policy all a buyer has to claim is not as advertised and the seller is expected to pay the return shipping AND give full credit or risk a dispute with ebay that could affect seller ratings.  And if I don’t furnish the prepaid shipping label ebay will step in and do that.
> Is this REALLY the way it is?  What a crock of crap!
> So---comments from anyone with more experiences appreciated.
> Paul K0UYA