[Boatanchors] seeking ebay seller advice

[WA5CAB at cs.com]

Unfortunately, you are probably stuck.  Since 2008, eBay has become totally 
pro buyer and anti seller.  Had your ad explicitly listed what was NOT 
included, you might win.  Otherwise, eBay is going to side with your mentally 
and morally retarded buyer.

Robert Downs - Houston
wa5cab dot com (Web Store)
MVPA 9480

In a message dated 04/28/2017 11:38:16 AM Central Daylight Time, 
elespe at lisco.com writes: 
> Just thought someone may have run into this before selling on ebay and 
> could offer “what do I do” advice.
> I have been a buyer for many years and seller for several.  I have the 
> highest seller performance rating attainable with a lot of positive feedback 
> about as advertised and great shipping.
> So now the dilemma.  I recently listed a nice SWAN 350 transceiver that I 
> had used a little while as test fixture for power supply kits.  The unit 
> was clean, had been re capped, had near new finals putting out full power, 
> and performed way above my expectations.  I listed it accordingly with 12 
> pictures, full description and NO RETURNS with best offer accepted.
> Someone bought it at an acceptable price and as soon as he got it pitched 
> a fit because power supply and cables were not included!  Claimed he could 
> have gotten a better deal from some other listing, didn’t like the way the 
> ad was written and wanted a return at my expense and full refund.
> I messaged back apologizing for his inability to read the listings but if 
> he would pack it in the same boxes (yes it was even double boxed) return it 
> at HIS expense that I would refund the full amount AFTER I completely 
> checked the radio for damage or missing parts.  I have heard nothing in reply.
> I dug into the ebay policy on this and find to my amazement that because 
> of the buyer protection policy all a buyer has to claim is not as advertised 
> and the seller is expected to pay the return shipping AND give full credit 
> or risk a dispute with ebay that could affect seller ratings.  And if I don
> ’t furnish the prepaid shipping label ebay will step in and do that.
> Is this REALLY the way it is?  What a crock of crap!
> So---comments from anyone with more experiences appreciated.
> Paul K0UYA