[Boatanchors] Parts - was RS rant

[Geoff]

Methinks its a lot of bovine excrement as no UPS facility would be run like 
that for the decade or more Glen has been whining about it.
I dont need to live in Dallas to have shipments pass thru its hub.

Carl
KM1H


----- Original Message ----- 
From: "Ken" <ken at wa0sbu.com>
To: <boatanchors at mailman.qth.net>
Sent: Saturday, April 28, 2012 2:05 PM
Subject: Re: [Boatanchors] Parts - was RS rant


> Glen, I do live in the same area as you.  I ship and receive a 100
> packages a week through UPS.  Over the last year I have only had a
> couple damaged boxes.  I ask Mouser about problems with the Mesquite UPS
> hub, they didn't know what I was talking about.  I have never received
> one damaged box from Mouser.  Maybe UPS is farming out there shipments
> through Fedex?  I constantly receive damaged boxes from Fedex.  One good
> thing, your getting all the damaged UPS packages.  Guess you made the
> UPS gods mad?
>
> On 04/28/2012 12:34 PM, Glen Zook wrote:
>> You do NOT live in this area!  UPS does have major problems with the 
>> Mesquite, Texas, hub due, to a large part, with labor in a management 
>> versus union situation.  Large boxes, if not physically destroyed, are 
>> shaken so bad that hardware comes loose, parts are dislodged, etc.  There 
>> are problems with hubs in other areas of the country.
>>
>> Small boxes routinely come through crushed, torn, etc., even those 
>> weighing under a pound!  For every undamaged box that I received 
>> delivered by UPS I would get 4 or 5 severely damaged boxes.  I have even 
>> received parts shipments from Mouser in which the box was opened, certain 
>> "high dollar" parts removed, and then the box was resealed with UPS tape! 
>> Mouser is aware of this and always has replaced the parts without any 
>> problems.  Also, Mouser, according to the telephone representatives, has 
>> had boxes opened and then the contents replaced with things completely 
>> different from what was shipped.  In one case the parts were removed and 
>> were replaced with "scratch off" cards from the Texas Lottery!
>>
>> Mouser is aware of the problems with the Mesquite hub and normally uses 
>> boxes 2 or 3 times as large as usual and put in additional packing 
>> material.  The parts make it fine, but the boxes are basically destroyed!
>>
>> UPS was having so many claims for damaged shipments that they actually 
>> installed signs at the company owned stations stating that EVERY shipment 
>> will be opened and inspected for "proper packing".  By doing this, UPS 
>> legally take responsibility for the packing.  However, when the package 
>> is received damaged they still try the "improper packing" ruse to keep 
>> from paying the claim.  However, when one "mentions" the signs the UPS 
>> representative will rapidly change the subject and will usually pay the 
>> claim immediately.  But, if you do not mention the signs then UPS will do 
>> everything possible to keep from paying.
>>
>> The drivers are NOT the problem, at least in my neighborhood.  All of the 
>> drivers that come to my house are courteous, offer to bring large parcels 
>> into the house, etc.  The damage happens before the boxes are put on the 
>> truck or when the boxes are put on the truck by hub employees.
>>
>> If you have no problems with UPS then, in my opinion, are lucky because 
>> my experience, and that of a lot of others in different parts of the 
>> country, are not as satisfactory.
>>
>> Until about 5-years ago I used UPS exclusively for shipments to and from. 
>> This went on for well over 30-years.  Then, things changed and more and 
>> more shipments to and from me started getting damaged.  After fighting 
>> with UPS for claim damages time after time, I finally stopped using UPS 
>> and suggest that anyone shipping anything to me not to use UPS>
>>
>> Glen, K9STH
>>
>>
>> Website:  http://k9sth.com
>>
>>
>> ________________________________
>>
>> Glen, you have been harping about that UPS hub for decades, how about 
>> giving it a rest.
>>
>> Ive been sending and receiving small to large packages thru there with no 
>> problems, not even dented cartons.
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