[Antennas] Lack of Customer Service Support - Cushcraft

Sun, 03 Feb 2002 23:23:10 -0800

Lee,
What is that supposed to mean?

"LEE R. WICAL" wrote:
> 
> SOMEONE IS GETTING SMARTER!
> 
> At 01:10 PM 2/3/02 -0800, Alan C. Zack wrote:
> >Anyone else noticed Cushcraft has stopped placing ads in QST and CQ for the
> >last couple of months.  Wonder what is with that?  No longer reaching out
> >to the Ham users?
> >
> >Ron Bracklow wrote:
> >>
> >> RM,
> >>
> >> The difference here is called good customer relations. Cushcraft isn't that
> >> small to NOT be able to provide anyone with either replacement parts, or a
> >> new replacement product, or helping us to resolve our antenna problems by
> >> offering an up-grade to one of their newer antennas for at cost basis.
> >>
> >> That would be Customer Service. In either way, Cushcraft failed
> miserably to
> >> provide good customer service for it's customers. That  in the long run,
> >> will make it an even smaller company!!
> >>
> >> Ron, N6PWW
> >>
> >> ----- Original Message -----
> >> From: "RM" <[email protected]>
> >> To: "'LEE R. WICAL'" <[email protected]>; "'Bill Mills'"
> >> <[email protected]>; <[email protected]>
> >> Sent: Sunday, February 03, 2002 6:35 AM
> >> Subject: RE: [Antennas] Lack of Customer Service Support - Cushcraft
> >>
> >> > Unless you really had BAD human interaction, please first understand
> >> > that the cost of carrying parts in a small company is EXPENSIVE and can
> >> > normally be a money losing event with resulting bad customer
> >> > impressions.
> >> >
> >> > Unless one understands the concept of selling 'value added' spare parts
> >> > then you really do not understand the problems that small companies have
> >> > in stocking and selling individual piece parts to the consumer.
> >> >
> >> > A Five dollar part (i.e., a choke) could cost the company 100 bucks in
> >> > its administration of it as a spare part.........Would you like to buy a
> >> > 100 dollar choke.
> >> >
> >> > However, the company could sell you a subassembly, the value added
> >> > concept, off of its production line without losing money. But being hams
> >> > and perhaps not understanding the 'real' cost of piece part spare parts
> >> > you figure you are getting screwed.
> >> >
> >> > If you have a human problem with a company, call management and give the
> >> > company a chance to fix things.......Support the company if the product
> >> > is good....Avoiding truly good ham radio supplier companies will surely
> >> > drive the cost of ham radio stuff up...... Instead of buying off the
> >> > self antennas you get to buy all of the parts from various commercial
> >> > venders and build your own antenna.
> >> >
> >> > Figure the cost of doing that......  The bottom line is that Cushcraft
> >> > provides very good antennas to a very tiny business base (the old farts
> >> > ham radio folks) at a decent price.
> >> >
> >> >
> >> > Ron...........NU1U
> >> >
> >> > -----Original Message-----
> >> > From: [email protected]
> >> > [mailto:[email protected]] On Behalf Of LEE R. WICAL
> >> > Sent: Sunday, February 03, 2002 14:51
> >> > To: Bill Mills; [email protected]
> >> > Subject: [Antennas] Lack of Customer Service Support - Cushcraft
> >> > Importance: High
> >> >
> >> >
> >> > Fellas:
> >> > The bottom line is quit buying CUSHCRAFT antenna! Then you don't
> >> > have to worry about parts and bad Customer Service from them...which is
> >> > NIL and NONE.
> >> > I did!
> >> > They don't get any more antenna money from me any more.
> >> > Besides....There are better products in the market place. Those that
> >> > don't serve, they die on the vine!
> >> > Lee
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > At 12:16 PM 2/1/02 -0000, Bill Mills wrote:
> >> > >I had a similar experience with the Cushcraft Customer Service
> >> > >Department
> >> > in year 2001.  After two telephone calls and two letters to the Customer
> >> > Service Department trying to obtain the correct replacement parts for
> >> > the D-40 rotatable dipole antenna, I sent a letter to the President of
> >> > Cushcraft.  I received the correct parts within 7 days of posting my
> >> > letter.
> >> > >
> >> > >Too bad Bill Cushman is deceased.  I am sure he would not tolerate the
> >> > incompetence of the current Cushcraft Customer Service Staff.
> >> > >
> >> > >Regards,
> >> > >Bill Mills
> >> > >KC4AA