[Antennas] Lack of Customer Service Support - Cushcraft

Mon, 04 Feb 2002 04:51:18 -1000

SOMEONE IS GETTING SMARTER!

At 01:10 PM 2/3/02 -0800, Alan C. Zack wrote:
>Anyone else noticed Cushcraft has stopped placing ads in QST and CQ for the
>last couple of months.  Wonder what is with that?  No longer reaching out
>to the Ham users?
>
>Ron Bracklow wrote:
>> 
>> RM,
>> 
>> The difference here is called good customer relations. Cushcraft isn't that
>> small to NOT be able to provide anyone with either replacement parts, or a
>> new replacement product, or helping us to resolve our antenna problems by
>> offering an up-grade to one of their newer antennas for at cost basis.
>> 
>> That would be Customer Service. In either way, Cushcraft failed
miserably to
>> provide good customer service for it's customers. That  in the long run,
>> will make it an even smaller company!!
>> 
>> Ron, N6PWW
>> 
>> ----- Original Message -----
>> From: "RM" <[email protected]>
>> To: "'LEE R. WICAL'" <[email protected]>; "'Bill Mills'"
>> <[email protected]>; <[email protected]>
>> Sent: Sunday, February 03, 2002 6:35 AM
>> Subject: RE: [Antennas] Lack of Customer Service Support - Cushcraft
>> 
>> > Unless you really had BAD human interaction, please first understand
>> > that the cost of carrying parts in a small company is EXPENSIVE and can
>> > normally be a money losing event with resulting bad customer
>> > impressions.
>> >
>> > Unless one understands the concept of selling 'value added' spare parts
>> > then you really do not understand the problems that small companies have
>> > in stocking and selling individual piece parts to the consumer.
>> >
>> > A Five dollar part (i.e., a choke) could cost the company 100 bucks in
>> > its administration of it as a spare part.........Would you like to buy a
>> > 100 dollar choke.
>> >
>> > However, the company could sell you a subassembly, the value added
>> > concept, off of its production line without losing money. But being hams
>> > and perhaps not understanding the 'real' cost of piece part spare parts
>> > you figure you are getting screwed.
>> >
>> > If you have a human problem with a company, call management and give the
>> > company a chance to fix things.......Support the company if the product
>> > is good....Avoiding truly good ham radio supplier companies will surely
>> > drive the cost of ham radio stuff up...... Instead of buying off the
>> > self antennas you get to buy all of the parts from various commercial
>> > venders and build your own antenna.
>> >
>> > Figure the cost of doing that......  The bottom line is that Cushcraft
>> > provides very good antennas to a very tiny business base (the old farts
>> > ham radio folks) at a decent price.
>> >
>> >
>> > Ron...........NU1U
>> >
>> > -----Original Message-----
>> > From: [email protected]
>> > [mailto:[email protected]] On Behalf Of LEE R. WICAL
>> > Sent: Sunday, February 03, 2002 14:51
>> > To: Bill Mills; [email protected]
>> > Subject: [Antennas] Lack of Customer Service Support - Cushcraft
>> > Importance: High
>> >
>> >
>> > Fellas:
>> > The bottom line is quit buying CUSHCRAFT antenna! Then you don't
>> > have to worry about parts and bad Customer Service from them...which is
>> > NIL and NONE.
>> > I did!
>> > They don't get any more antenna money from me any more.
>> > Besides....There are better products in the market place. Those that
>> > don't serve, they die on the vine!
>> > Lee
>> >
>> >
>> >
>> >
>> >
>> >
>> > At 12:16 PM 2/1/02 -0000, Bill Mills wrote:
>> > >I had a similar experience with the Cushcraft Customer Service
>> > >Department
>> > in year 2001.  After two telephone calls and two letters to the Customer
>> > Service Department trying to obtain the correct replacement parts for
>> > the D-40 rotatable dipole antenna, I sent a letter to the President of
>> > Cushcraft.  I received the correct parts within 7 days of posting my
>> > letter.
>> > >
>> > >Too bad Bill Cushman is deceased.  I am sure he would not tolerate the
>> > incompetence of the current Cushcraft Customer Service Staff.
>> > >
>> > >Regards,
>> > >Bill Mills
>> > >KC4AA
>> > >
>> > >
>> > >--- StripMime Report -- processed MIME parts --- multipart/alternative
>> > >  text/plain (text body -- kept)
>> > >  text/html
>> > >---
>> > >- - -
>> > >
>> > >Your moderator for this list is:
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>> > - - -
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>> >
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>> >
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>> > Larry Wilson KE1HZ [email protected]
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>> 
>> - - -
>> 
>> Your moderator for this list is:
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>> _______________________________________________
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>
>-- 
>__________________________________________________________________________

>
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