[Antennas] Lack of Customer Service Support - Cushcraft
Ron Bracklow
[email protected]
Sun, 3 Feb 2002 14:49:24 -0700
Sometime back when I first assembled my R-7000 about a year ago, I contacted
Cushcraft Customer Service and I was told at that time, since the purchase
of the company, that the new owners where seriously thinking of dropping the
Amateur Radio market due to lack of response or purchases by the Ham
community. Perhaps the have made that decision. Perhaps that also explains
their lack of support to the Ham Community.
Someone earlier made a statement that they were close to some/one of the
internal employees of Cushcraft. Perhaps we could have this clarified or get
an answer from someone high up in the company.
Thank you,
Ron, N6PWW
----- Original Message -----
From: "Alan C. Zack" <[email protected]>
To: "Ron Bracklow" <[email protected]>
Cc: "RM" <[email protected]>; "'LEE R. WICAL'" <[email protected]>; "'Bill
Mills'" <[email protected]>; <[email protected]>
Sent: Sunday, February 03, 2002 2:10 PM
Subject: Re: [Antennas] Lack of Customer Service Support - Cushcraft
> Anyone else noticed Cushcraft has stopped placing ads in QST and CQ for
the
> last couple of months. Wonder what is with that? No longer reaching out
> to the Ham users?
>
> Ron Bracklow wrote:
> >
> > RM,
> >
> > The difference here is called good customer relations. Cushcraft isn't
that
> > small to NOT be able to provide anyone with either replacement parts, or
a
> > new replacement product, or helping us to resolve our antenna problems
by
> > offering an up-grade to one of their newer antennas for at cost basis.
> >
> > That would be Customer Service. In either way, Cushcraft failed
miserably to
> > provide good customer service for it's customers. That in the long run,
> > will make it an even smaller company!!
> >
> > Ron, N6PWW
> >
> > ----- Original Message -----
> > From: "RM" <[email protected]>
> > To: "'LEE R. WICAL'" <[email protected]>; "'Bill Mills'"
> > <[email protected]>; <[email protected]>
> > Sent: Sunday, February 03, 2002 6:35 AM
> > Subject: RE: [Antennas] Lack of Customer Service Support - Cushcraft
> >
> > > Unless you really had BAD human interaction, please first understand
> > > that the cost of carrying parts in a small company is EXPENSIVE and
can
> > > normally be a money losing event with resulting bad customer
> > > impressions.
> > >
> > > Unless one understands the concept of selling 'value added' spare
parts
> > > then you really do not understand the problems that small companies
have
> > > in stocking and selling individual piece parts to the consumer.
> > >
> > > A Five dollar part (i.e., a choke) could cost the company 100 bucks in
> > > its administration of it as a spare part.........Would you like to buy
a
> > > 100 dollar choke.
> > >
> > > However, the company could sell you a subassembly, the value added
> > > concept, off of its production line without losing money. But being
hams
> > > and perhaps not understanding the 'real' cost of piece part spare
parts
> > > you figure you are getting screwed.
> > >
> > > If you have a human problem with a company, call management and give
the
> > > company a chance to fix things.......Support the company if the
product
> > > is good....Avoiding truly good ham radio supplier companies will
surely
> > > drive the cost of ham radio stuff up...... Instead of buying off the
> > > self antennas you get to buy all of the parts from various commercial
> > > venders and build your own antenna.
> > >
> > > Figure the cost of doing that...... The bottom line is that Cushcraft
> > > provides very good antennas to a very tiny business base (the old
farts
> > > ham radio folks) at a decent price.
> > >
> > >
> > > Ron...........NU1U
> > >
> > > -----Original Message-----
> > > From: [email protected]
> > > [mailto:[email protected]] On Behalf Of LEE R. WICAL
> > > Sent: Sunday, February 03, 2002 14:51
> > > To: Bill Mills; [email protected]
> > > Subject: [Antennas] Lack of Customer Service Support - Cushcraft
> > > Importance: High
> > >
> > >
> > > Fellas:
> > > The bottom line is quit buying CUSHCRAFT antenna! Then you don't
> > > have to worry about parts and bad Customer Service from them...which
is
> > > NIL and NONE.
> > > I did!
> > > They don't get any more antenna money from me any more.
> > > Besides....There are better products in the market place. Those that
> > > don't serve, they die on the vine!
> > > Lee
> > >
> > >
> > >
> > >
> > >
> > >
> > > At 12:16 PM 2/1/02 -0000, Bill Mills wrote:
> > > >I had a similar experience with the Cushcraft Customer Service
> > > >Department
> > > in year 2001. After two telephone calls and two letters to the
Customer
> > > Service Department trying to obtain the correct replacement parts for
> > > the D-40 rotatable dipole antenna, I sent a letter to the President of
> > > Cushcraft. I received the correct parts within 7 days of posting my
> > > letter.
> > > >
> > > >Too bad Bill Cushman is deceased. I am sure he would not tolerate
the
> > > incompetence of the current Cushcraft Customer Service Staff.
> > > >
> > > >Regards,
> > > >Bill Mills
> > > >KC4AA
> > > >
> > > >
> > > >--- StripMime Report -- processed MIME parts ---
multipart/alternative
> > > > text/plain (text body -- kept)
> > > > text/html
> > > >---
> > > >- - -
> > > >
> > > >Your moderator for this list is:
> > > >Larry Wilson KE1HZ [email protected]
> > > >_______________________________________________
> > > >Antennas mailing list
> > > >[email protected]
> > > >http://mailman.qth.net/mailman/listinfo/antennas
> > > >
> > > >
> > > - - -
> > >
> > > Your moderator for this list is:
> > > Larry Wilson KE1HZ [email protected]
> > > _______________________________________________
> > > Antennas mailing list
> > > [email protected]
> > > http://mailman.qth.net/mailman/listinfo/antennas
> > >
> > >
> > >
> > > - - -
> > >
> > > Your moderator for this list is:
> > > Larry Wilson KE1HZ [email protected]
> > > _______________________________________________
> > > Antennas mailing list
> > > [email protected]
> > > http://mailman.qth.net/mailman/listinfo/antennas
> > >
> >
> > - - -
> >
> > Your moderator for this list is:
> > Larry Wilson KE1HZ [email protected]
> > _______________________________________________
> > Antennas mailing list
> > [email protected]
> > http://mailman.qth.net/mailman/listinfo/antennas
>
> --
> __________________________________________________________________________
>
> Amateur Radio Station K6ACZ
> Anaheim, Southern California, USA
> Quality Engineer, The Boeing Company, Retired
> Aviation Chief Warrant Officer, U.S. Coast Guard, Retired
> U.S. Coast Guard, Always Ready, Always There
> Every hour, Every day, Around the Clock and Around the World
> SEMPER PARATUS
> - - -
>
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
> _______________________________________________
> Antennas mailing list
> [email protected]
> http://mailman.qth.net/mailman/listinfo/antennas
>