[Antennas] Lack of Customer Service Support - Cushcraft

[George, W5YR]

I don't know if it is in the Uniform Code of Commerce or whatever it is
called, but in general any company that sells a product with user
accessible parts and technically qualitified persons can remove and replace
them, then they are obliged to maintain a stock of parts for that product
for some specified time period. I guess it all hinges on whether or not a
product is considered "serviceable" and by whom.

The automobile is perhaps the most obvious example. On the other hand, many
small appliances are "throw away" when they break since the economics of
the situation precludes any repair. Not so with an antenna costing several
hundred dollars, I would think.

72/73/oo, George W5YR - the Yellow Rose of Texas         
Fairview, TX 30 mi NE of Dallas in Collin county EM13qe   
Amateur Radio W5YR, in the 56th year and it just keeps getting better!
QRP-L 1373 NETXQRP 6 SOC 262 COG 8 FPQRP 404 TEN-X 11771
Icom IC-756PRO #02121  Kachina #91900556  IC-765 #02437

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Ron Bracklow wrote:
> 
> RM,
> 
> The difference here is called good customer relations. Cushcraft isn't that
> small to NOT be able to provide anyone with either replacement parts, or a
> new replacement product, or helping us to resolve our antenna problems by
> offering an up-grade to one of their newer antennas for at cost basis.
> 
> That would be Customer Service. In either way, Cushcraft failed miserably to
> provide good customer service for it's customers. That  in the long run,
> will make it an even smaller company!!