[Antennas] Lack of Customer Service Support - Cushcraft

Sun, 3 Feb 2002 08:35:17 -0500

Unless you really had BAD human interaction, please first understand
that the cost of carrying parts in a small company is EXPENSIVE and can
normally be a money losing event with resulting bad customer
impressions.

Unless one understands the concept of selling 'value added' spare parts
then you really do not understand the problems that small companies have
in stocking and selling individual piece parts to the consumer.  

A Five dollar part (i.e., a choke) could cost the company 100 bucks in
its administration of it as a spare part.........Would you like to buy a
100 dollar choke.  

However, the company could sell you a subassembly, the value added
concept, off of its production line without losing money. But being hams
and perhaps not understanding the 'real' cost of piece part spare parts
you figure you are getting screwed.

If you have a human problem with a company, call management and give the
company a chance to fix things.......Support the company if the product
is good....Avoiding truly good ham radio supplier companies will surely
drive the cost of ham radio stuff up...... Instead of buying off the
self antennas you get to buy all of the parts from various commercial
venders and build your own antenna.

Figure the cost of doing that......  The bottom line is that Cushcraft
provides very good antennas to a very tiny business base (the old farts
ham radio folks) at a decent price.

Ron...........NU1U

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of LEE R. WICAL
Sent: Sunday, February 03, 2002 14:51
To: Bill Mills; [email protected]
Subject: [Antennas] Lack of Customer Service Support - Cushcraft
Importance: High

Fellas:
	The bottom line is quit buying CUSHCRAFT antenna! Then you don't
have to worry about parts and bad Customer Service from them...which is
NIL and NONE.
	I did! 
	They don't get any more antenna money from me any more.
Besides....There are better products in the market place. Those that
don't serve, they die on the vine!
	Lee

At 12:16 PM 2/1/02 -0000, Bill Mills wrote:
>I had a similar experience with the Cushcraft Customer Service 
>Department
in year 2001.  After two telephone calls and two letters to the Customer
Service Department trying to obtain the correct replacement parts for
the D-40 rotatable dipole antenna, I sent a letter to the President of
Cushcraft.  I received the correct parts within 7 days of posting my
letter.
>
>Too bad Bill Cushman is deceased.  I am sure he would not tolerate the
incompetence of the current Cushcraft Customer Service Staff.
>
>Regards,
>Bill Mills
>KC4AA
>
>
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