[Antennas] Lack of Customer Service Support - Cushcraft

Sun, 3 Feb 2002 13:24:32 -0700

RM,

The difference here is called good customer relations. Cushcraft isn't that
small to NOT be able to provide anyone with either replacement parts, or a
new replacement product, or helping us to resolve our antenna problems by
offering an up-grade to one of their newer antennas for at cost basis.

That would be Customer Service. In either way, Cushcraft failed miserably to
provide good customer service for it's customers. That  in the long run,
will make it an even smaller company!!

Ron, N6PWW

----- Original Message -----
From: "RM" <[email protected]>
To: "'LEE R. WICAL'" <[email protected]>; "'Bill Mills'"
<[email protected]>; <[email protected]>
Sent: Sunday, February 03, 2002 6:35 AM
Subject: RE: [Antennas] Lack of Customer Service Support - Cushcraft

> Unless you really had BAD human interaction, please first understand
> that the cost of carrying parts in a small company is EXPENSIVE and can
> normally be a money losing event with resulting bad customer
> impressions.
>
> Unless one understands the concept of selling 'value added' spare parts
> then you really do not understand the problems that small companies have
> in stocking and selling individual piece parts to the consumer.
>
> A Five dollar part (i.e., a choke) could cost the company 100 bucks in
> its administration of it as a spare part.........Would you like to buy a
> 100 dollar choke.
>
> However, the company could sell you a subassembly, the value added
> concept, off of its production line without losing money. But being hams
> and perhaps not understanding the 'real' cost of piece part spare parts
> you figure you are getting screwed.
>
> If you have a human problem with a company, call management and give the
> company a chance to fix things.......Support the company if the product
> is good....Avoiding truly good ham radio supplier companies will surely
> drive the cost of ham radio stuff up...... Instead of buying off the
> self antennas you get to buy all of the parts from various commercial
> venders and build your own antenna.
>
> Figure the cost of doing that......  The bottom line is that Cushcraft
> provides very good antennas to a very tiny business base (the old farts
> ham radio folks) at a decent price.
>
>
> Ron...........NU1U
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of LEE R. WICAL
> Sent: Sunday, February 03, 2002 14:51
> To: Bill Mills; [email protected]
> Subject: [Antennas] Lack of Customer Service Support - Cushcraft
> Importance: High
>
>
> Fellas:
> The bottom line is quit buying CUSHCRAFT antenna! Then you don't
> have to worry about parts and bad Customer Service from them...which is
> NIL and NONE.
> I did!
> They don't get any more antenna money from me any more.
> Besides....There are better products in the market place. Those that
> don't serve, they die on the vine!
> Lee
>
>
>
>
>
>
> At 12:16 PM 2/1/02 -0000, Bill Mills wrote:
> >I had a similar experience with the Cushcraft Customer Service
> >Department
> in year 2001.  After two telephone calls and two letters to the Customer
> Service Department trying to obtain the correct replacement parts for
> the D-40 rotatable dipole antenna, I sent a letter to the President of
> Cushcraft.  I received the correct parts within 7 days of posting my
> letter.
> >
> >Too bad Bill Cushman is deceased.  I am sure he would not tolerate the
> incompetence of the current Cushcraft Customer Service Staff.
> >
> >Regards,
> >Bill Mills
> >KC4AA
> >
> >
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