[Antennas] CUSHCRAFT CUSTOMER SUPPORT

Fri, 1 Feb 2002 22:35:09 -0800

You may have legal remedy.  If CC doesn't respond to your liking, contact
respective State Attorney Generals. Relate facts & seek remedy. Did the
R -7000 fail under warranty? Was order / payment made via U.S. P.O.?  73
Ron, W2WU
----- Original Message -----
From: Ron Bracklow <[email protected]>
To: <[email protected]>
Cc: <[email protected]>
Sent: 01 February, 2002 19:09
Subject: Re: [Antennas] CUSHCRAFT CUSTOMER SUPPORT


> Rolf,
>
> I agree with you in part. However, ever since the Company was sold, there
> has been a completely different attitude towards Hams. When I went through
> my R-7000+ scenario attempting to get it to work properly (which BTW still
> hasn't happened) they all but told me that they were not interested and
were
> actually considering dropping the Ham line due to lack of interest on our
> part. As I understand it, several of their internal people are quite
> disgruntled with the current management. I guess the old mighty dollar
rules
> again.
>
> They have yet to fulfill my needs or at least meet me half way, but they
> expect me to purchase a new vertical from them after I had spent roughly
> $450.00 for an antenna R-7000+ that hasn't worked since I purchased it.
>
> I do hope you are able to pass this along to them. I'm also curious to
find
> out what their reaction is to all our Customer Service complaints. Quite
> frankly, they have a lot to learn in the customer Relations Dept. or
perhaps
> it is designed to be so, that way they do not have to deal with John Q.
> Ham - IMHO of course.
>
> From a very dissatisfied Cushcraft owner of many of their products.
>
> Thank you for your time,
>
> Ron, N6PWW
> ----- Original Message -----
> From: <[email protected]>
> To: <[email protected]>
> Cc: <[email protected]>
> Sent: Friday, February 01, 2002 5:54 PM
> Subject: Re: [Antennas] CUSHCRAFT CUSTOMER SUPPORT
>
>
> > Hi all again,
> >
> > I would be more than happy to drive up to Cushcraft to present all these
> > valuable inputs. They are a very good company, have been around much
> longer
> > than other companies. I am sure that they will take your inputs
seriously
> and
> > that they will take corrective action if necessary.
> >
> > Regards,
> > Rolf   KE1Y
> >
>
> - - -
>
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> Larry Wilson KE1HZ [email protected]
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