[Antennas] RE: CUSTOMER SUPPORT - BETTER ADD MOSLEY

Sat, 2 Feb 2002 17:27:48 -0500 (EST)

Guys,

   You might as well add MOSLEY to the list.  They are notorious for bad follow-up and delayed responses to legit requests from their own equipment purchasers.  

   I was at Dayton once when two different Hams came up to the Mosley display and raised holy hell with the factory representative for problems they experienced trying to get service support.  After the last one had left, the Representative turned to me and made some disparaging remarks about both of them.  This didn't really didn't help my impression of Mosley. Some time later, I had a similiar experience with some promised information and decided to go elsewhere for my beam purchase.  

   Maybe these firms need to hire some real marketing folks who appreciate satisfied customers and the benefit of standing behind their products.

Ron W7MRR

--- On Feb 2, 2002, W2WU  wrote:
> List:
> Telrex is another known problem vendor.  I had a rotator failure while in
> warrantee and was informed: " I'm in business to sell, not repair ...
> "
> "I'll sell you another rotator." This was subsequent to purchase
> of three
> monobanders, a rotator, mounting brackets, control cable, 500' of coax.
> They
> were hesitant to sell their "balun" or replace missing or
> defective small
> parts. Their local BBB provided minimal customer support.  Failure:
> Caused
> by loose bolts in gear housing. Result: (a) Loss of gear oil, (b) burred
> worm gear, (c) failed oil seal. Bottom line: A friend removed and cleaned
> the rotator. Repair costs (less labor) $5.00 for two seals &
> replacement
> oil.
> 
> On the opposite side of customer support, Telex replaced a crank up
> tower,
> HD 300 rotator, mast, a 40 Mtr. 2 element beam, & a 5 Element
> tribander AT
> NO CHARGE after the lowering latch jammed causing slack cable before the
> tower collapsed as a guillotine. They even paid a subcontractor to remove
> and reinstall the system. 73, Ron W2WU
> 
> 
> ----- Original Message -----
> From: Michael P. Olbrisch 
> To: 'Ron Bracklow' ; 
> Cc: 
> Sent: 01 February, 2002 19:19
> Subject: RE: [Antennas] CUSHCRAFT CUSTOMER SUPPORT
> 
> 
> >
> >
> > > -----Original Message-----
> > > From: [email protected]
> > > [mailto:[email protected]]On Behalf Of Ron
> Bracklow
> > > Sent: Saturday, February 02, 2002 3:09 AM
> > > To: [email protected]
> > > Cc: [email protected]
> > > Subject: Re: [Antennas] CUSHCRAFT CUSTOMER SUPPORT
> > >
> > >
> > >
> > > From a very dissatisfied Cushcraft owner of many of their
> products.
> >
> > Add me to the list.  So much so that I cut up the cushcraft antennae
> > for the aluminum parts, and got some used M^2 and KLM stuff to
> > replace it.  In fact, I have had better luck getting parts for the
> > used KLM!
> >
> > Dunno if it is deliberate, but from my point of view, they are
> > succeeding in driving themselves out of the ham market.
> >
> > Mike. A very dissatisfied FORMER Cushcraft owner
> >
> > - - -
> >
> > Your moderator for this list is:
> > Larry Wilson KE1HZ [email protected]
> > _______________________________________________
> > Antennas mailing list
> > [email protected]
> > http://mailman.qth.net/mailman/listinfo/antennas
> >
> 
> 
> - - - 
> 
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
> _______________________________________________
> Antennas mailing list
> [email protected]
> http://mailman.qth.net/mailman/listinfo/antennas
> 

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