[Antennas] CUSHCRAFT CUSTOMER SUPPORT

Fri, 1 Feb 2002 20:16:09 -0700

Rolf,

Unfortunately you mistook my frustration for a bit of humor/sarcasm on my
part to let them know that I was totally dissatisfied with their Customer
Support and answer. I have been fighting this battle over the R-7000+ for
many years. They knew that they released a very inferior product on the
unsuspecting Ham market and when all hell broke loose with their product
they refused to acknowledge THEIR engineering and manufacturing errors and
refused to stand behind their product, all because they now had a new owner
and they were strictly profit driven and not motivated to stand behind their
mistake and make it right (replace, or refund the purchasers money) which a
good sound ethical company would have done.

I hope you understand now. Do you??

Thank you for your time.

Ron, N6PWW
----- Original Message -----
From: <[email protected]>
To: <[email protected]>; <[email protected]>;
<[email protected]>
Sent: Friday, February 01, 2002 5:04 PM
Subject: Re: [Antennas] CUSHCRAFT CUSTOMER SUPPORT

> Hi all, for what it is worth, and no offense:
>
> I have been using Cushcraft products for many years, some larger ones up
> 155ft,  have visited their facilities in NH, have shared several
HAMventions
> with them, even in the old days with Bob Cushman.
> I have never been let down, their technical support is great. If they came
> back with a "NO" to an upgrade question, that is not an issue of customer
> support, that is a true answer to a question.
>
> For N6PWW :   Your upgrade request is similar to someone who buys a
mountain
> bike and asks the manufacturer to provide an upgrade kit to convert it to
a
> motor bike, maybe even for racing.
> Some things are not possible, even not possible for a very competent
> manufacturer such as Cushcraft.
>
> Visit them at their booth at a HAM Radio exhibition, hang around and just
> listen to what other people say, listen to their comments,  especially the
> users who have questions. You will be surprised about their support and
their
> customer satisfaction.
>
> I have seen antenna manufacturers come and go, Wilson, KLM, Telrex, etc.,
> their support did not even come close to Cushcraft.
> Sell your rotatable dipole as "previously owned" and buy a nice Cushcraft
40M
> beam and work the world.  You'll be surprised what you can hear now!
>
> I hope this help a bit.
>
> Regards,
> Rolf   KE1Y
>
> - - -
>
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
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