[1000mp] Yaesu parts policies stink

Pete Smith pete.n4zr at gmail.com
Fri Dec 9 15:00:51 EST 2005


A word of warning - at the end of November I bought a pilot lamp for a piece of Yaesu gear.  It cost $2.15.  They offered me the choice of UPS for "about $5" or USPS for 50 cents, but they said they would not cover loss or damage with USPS.  "How likely is that?", I thought, as I elected to save the $4.50.

Well, you guessed it - the bulb never came, and Yaesu's reaction was "tough." Seems they NEVER insure any shipment by USPS, nor do they put a tracking number on a package (for 40 cents).  Moreover, according to the parts rep, they go to the post office only every week or two (never mind that businesses can print postage, labels etc. and schedule package pickups online).  Seems as if they are embarked on a concerted campaign to drive their customers to UPS.

I tried to talk to the parts supervisor about this ridiculous policy, but was refused.

This is the only thing I have had *not* come through by USPS as long as I can remember.  You don't suppose....?

73, Pete N4ZR



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