[1000mp] RE: 1000mp lost power !AGAIN!

[Pete Smith]

Well said, Steve.  I totally agree.  Their turn-around time is supposed to 
have improved, but it sounds like a lot of the old habits remain.

It's discouraging how slowly and unevenly even major companies accept new 
processes.  I tried to order some parts from Sears web site the other day, 
and was told I'd have to call.  I called and was told that documents on my 
order would be coming by USPS in a few days (that was a week ago).  And 
guess what -- the parts arrived, they were the wrong ones, and when I asked 
if I could be reimbursed for the postage I would spend to send them back I 
was told "that's why we give you the option of returning them to a repair 
center."  so I did a 90-minute round trip for the sake of actually seeing a 
human credit my visa card that day!

Pardon the woofing, but this sort of stuff makes me mad!

73, Pete N4ZR