[1000mp] RE: 1000mp lost power !AGAIN!

[Steve]

	For those who may be interested, I've got my rig back on the 21'st
and it seems to be working now. The tech. sent along a note. It reads:
        I did confirm an intermittent no power output.
        JP6301 has a bad contact. Replace with a new jumper.
        Keying test on bench for over three days, no more problem has
occurred.
        Completely tested to factory spec.
I suspect that JP6301 was damaged during the original repair.
	I am happy to have my FT1000MP back but I'm very disappointed in
Yaesu's repair depot. I first sent the radio in for repair on Dec. 9th
and didn't get the problem resolved until Jan. 21st. That's a month and a
half
(44 days). If I hadn't paid for 2nd day FedX shipping 3 times it would have
been more like 2 months. Even though the radio wasn't repaired on the first
try they didn't expedite the 're-repair' (their words, not mine). Had I
not called to get status after 3 weeks, I'd have never known the radio was
repaired and had been shipped (even though I specifically asked them to
notify me when the repair was completed). To their credit, they didn't
charge
me for the 're-repair' and they did return the radio by UPS 2nd day
(although
I'd have gladly paid for FedX overnight).
	I've worked in customer services ever since college. I've been with
several large companys over the years and I know good service when I see it.
This isn't it.
	I won't be returning anymore equipment to Yaesu for repair and I doubt
that I'll buy Yaesu again.

	On the off chance that someone in authority at Yaesu actually reads this
news group, here are my suggestions to improve your service depot:
	1) 	Set up a separate process for 're-repair'. This is a 'hot button' with
		customers who expected to have the equipment repaired the first time
		and have out of pocket expenses and no equipment to show for it.
	2)	Make sure that customer requests (call back requests, special
instructions)
		are widely communicated and followed through. Right now it appears these
		requests are ignored completely.
	3)	Train customer service to use email to communicate with those customers
		that have it. It's fast, cheap, and easy.
	4)	Make sure your telephone personnel have good English skills. There are
		few things more aggravating to your customers than having to pay for a
		long distance call then be unable to communicate with the customer service
		rep.

Steve..AI7W


>Subject: 1000mp lost power !AGAIN!
>
>
>My 1000MP failed again. I turned it on last night to operate
>SKN and there was no output. (last time it had about 10 watts
>out so it's a little different) I tried all the usual stuff
>and no joy. I guess I get to see how well Yaesu warranties
>their repair work. I just hope I can convince them to
>expedite my repair, 3 weeks is a long wait.
>Steve .. AI7W