[1000mp] Sending a message to Yaesu

Tue, 14 May 2002 18:23:26 -0700

>I bought my MP at HRO in Sunnyvale, CA in 1998 as a birthday present to
>myself. If HRO has such a policy, I am unaware of it.

Garry, did you ever ask 'em?

smitty

>My MP has been back to Yaesu once, after 3B9R, when still under warrantly.
>Results were uncertain---the major complaint was never verified by the
>technician, but parts were replaced (returned unidentified), and symptoms
>appeared to have been relieved. That is, relieved until recently, when they
>reappeared, with the radio out of warranty. An email to Chip Margelli was
>unanswered.
>
>Should I need further work, I will send the radio to W6XA in Georgia or to a
>fellow I have used in Plano, TX.
>
>Garry, NI6T
>
>>  -----Original Message-----
>>  From: [email protected]
>>  [mailto:[email protected]]On Behalf Of R L Johnson
>>  Sent: Tuesday, May 14, 2002 20:54
>>  To: [email protected]
>>  Subject: Re: [1000mp] Sending a message to Yaesu
>>
>>
>>  I have one question.abt all the repair service being so bad.
>>  Doesn't your dealer warranty it for a period of time and after the
>>  warranty is up doesn't he have a repair shop to have it fixed.. Why all
>>  this hassle with Yaesu..I just take mine back to the Dealer and get it
>>  fixed none of this 8 to 9 weeks stuff
>>
>>  Lo
>>
>>
>>
>>
>>
>>
>>
>>  Gary Shaper wrote:
>>  >
>>  > Pete, N4ZR said, among other things:
>>  >
>>  > > There are only three logical reasons I can see for running a
>>  backlog in a
>>  > > service operation:
>>  > >
>>  > > 1) lack of service personnel
>>  > > 2) lack of service facilities for them to work in
>>  > > 3) seasonal fluctuations, making staffing for peak demand too
>>  expensive.
>>  > >
>>  > There are at least two more:
>>  > 4) an inefficient work process flow
>>  > 5) an unexpectedly high rate of returns
>>  >
>>  > Several posters have pointed out that radios appear to be stacking up at
>>  > incoming and at shipping, adding a week or more at each end;
>>  that supports
>>  > number (4). But this, and all the complaints being voiced about the core
>>  > problems with the radios,  makes (5) seem all the more likely
>>  to be the core
>>  > reason for the delays.
>>  >
>>  > Pressure on an overwhelmed shop to get the backlog down may in
>  > turn be one
>  > > factor in the inadequate documentation provided the customer--e.g. the
>  > > handsful of unidentified parts, with no explanation. OTOH, my
>  > MP returned
>  > > from the Yaesu shop in 1999 with a similar unidentified handful
>>  of parts, so
>>  > that may well be SOP at Yaesu. Perhaps their assumption is that
>>  most owners
>>  > do not own a technical manual and could not ID the parts, anyway, which
>>  > would be a poor excuse indeed. I think most people who buy a
>>  high-end radio
>>  > want to know exactly what went wrong with it; I certainly do.
>>  >
>>  > In the case of a persistent design or manufacturing flaw, the
>>  manufacturer
>>  > might not want the customer to have information that would expose such a
>>  > condition. A manufacturer who claims no knowledge of a problem
>>  well-known to
>>  > and discussed by multiple owners on a reflector like this
>>  suggests that very
>>  > thing.
>>  >
>>  > Several "satisfied" customers have thought it reasonable to
>>  point out that
>>  > their units perform as they should. But this is not a political election
>>  > wherein 50.1% "wins." A $2000+ piece of "mature"
>>  equipment--something that
>>  > is well past its pilot production days---should go out the door
>>  with a very
>>  > high reliability factor. We don't know how the MP's or MkV's score on
>>  > this---and Yaesu is unlikely to tell us---but I think a 95%
>>  "good unit" rate
>>  > is pretty poor in such a case. That's a 1 in 20 chance of having to send
>>  > that new radio back to the manufacturer, to languish on his
>>  shelf and in his
>>  > lab for a month or more! So I do not think that "mine
>>  works....what's the
>>  > problem?" contributes much to this discussion.
>>  >
>>  > One owner of two MP's mentioned that his radio had been in once
>>  and returned
>>  > in 4 to 6 weeks, and described himself as "happy". Such a
>  > turnaround, for
>>  > most owners and especially those with only one radio, would be
>>  excrutiating.
>>  > And, for those whose radios are out of warranty, the repair
>>  cycle appears to
>>  > approach infinity. I would not consider sending my MP--which
>>  still exhibits
>>  > the problems it had when sent to Yaesu on warranty three years
>>  ago---back to
>>  > their shop, for any reason.
>>  >
>>  > The fact that so many have contributed to this thread, and the
>>  willingness
>>  > of some to make a strong personal, visible and audible protest
>>  at a public
>>  > event is of itself a strong indicator that there might be an
>>  unusually high
>>  > problem rate with these radios. Lack of satisfactory responses by the
>>  > manufacturer merely pours gasoline on the flames.
>>  >
>>  > Garry, NI6T
>>  >
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