[1000mp] Sending a message to Yaesu

[Garry Shapiro]

I bought my MP at HRO in Sunnyvale, CA in 1998 as a birthday present to
myself. If HRO has such a policy, I am unaware of it.

My MP has been back to Yaesu once, after 3B9R, when still under warrantly.
Results were uncertain---the major complaint was never verified by the
technician, but parts were replaced (returned unidentified), and symptoms
appeared to have been relieved. That is, relieved until recently, when they
reappeared, with the radio out of warranty. An email to Chip Margelli was
unanswered.

Should I need further work, I will send the radio to W6XA in Georgia or to a
fellow I have used in Plano, TX.

Garry, NI6T

> -----Original Message-----
> From: 1000mp-admin@mailman.qth.net
> [mailto:1000mp-admin@mailman.qth.net]On Behalf Of R L Johnson
> Sent: Tuesday, May 14, 2002 20:54
> To: 1000mp@mailman.qth.net
> Subject: Re: [1000mp] Sending a message to Yaesu
>
>
> I have one question.abt all the repair service being so bad.
> Doesn't your dealer warranty it for a period of time and after the
> warranty is up doesn't he have a repair shop to have it fixed.. Why all
> this hassle with Yaesu..I just take mine back to the Dealer and get it
> fixed none of this 8 to 9 weeks stuff
>
> Lo
>
>
>
>
>
>
>
> Gary Shaper wrote:
> >
> > Pete, N4ZR said, among other things:
> >
> > > There are only three logical reasons I can see for running a
> backlog in a
> > > service operation:
> > >
> > > 1) lack of service personnel
> > > 2) lack of service facilities for them to work in
> > > 3) seasonal fluctuations, making staffing for peak demand too
> expensive.
> > >
> > There are at least two more:
> > 4) an inefficient work process flow
> > 5) an unexpectedly high rate of returns
> >
> > Several posters have pointed out that radios appear to be stacking up at
> > incoming and at shipping, adding a week or more at each end;
> that supports
> > number (4). But this, and all the complaints being voiced about the core
> > problems with the radios,  makes (5) seem all the more likely
> to be the core
> > reason for the delays.
> >
> > Pressure on an overwhelmed shop to get the backlog down may in
> turn be one
> > factor in the inadequate documentation provided the customer--e.g. the
> > handsful of unidentified parts, with no explanation. OTOH, my
> MP returned
> > from the Yaesu shop in 1999 with a similar unidentified handful
> of parts, so
> > that may well be SOP at Yaesu. Perhaps their assumption is that
> most owners
> > do not own a technical manual and could not ID the parts, anyway, which
> > would be a poor excuse indeed. I think most people who buy a
> high-end radio
> > want to know exactly what went wrong with it; I certainly do.
> >
> > In the case of a persistent design or manufacturing flaw, the
> manufacturer
> > might not want the customer to have information that would expose such a
> > condition. A manufacturer who claims no knowledge of a problem
> well-known to
> > and discussed by multiple owners on a reflector like this
> suggests that very
> > thing.
> >
> > Several "satisfied" customers have thought it reasonable to
> point out that
> > their units perform as they should. But this is not a political election
> > wherein 50.1% "wins." A $2000+ piece of "mature"
> equipment--something that
> > is well past its pilot production days---should go out the door
> with a very
> > high reliability factor. We don't know how the MP's or MkV's score on
> > this---and Yaesu is unlikely to tell us---but I think a 95%
> "good unit" rate
> > is pretty poor in such a case. That's a 1 in 20 chance of having to send
> > that new radio back to the manufacturer, to languish on his
> shelf and in his
> > lab for a month or more! So I do not think that "mine
> works....what's the
> > problem?" contributes much to this discussion.
> >
> > One owner of two MP's mentioned that his radio had been in once
> and returned
> > in 4 to 6 weeks, and described himself as "happy". Such a
> turnaround, for
> > most owners and especially those with only one radio, would be
> excrutiating.
> > And, for those whose radios are out of warranty, the repair
> cycle appears to
> > approach infinity. I would not consider sending my MP--which
> still exhibits
> > the problems it had when sent to Yaesu on warranty three years
> ago---back to
> > their shop, for any reason.
> >
> > The fact that so many have contributed to this thread, and the
> willingness
> > of some to make a strong personal, visible and audible protest
> at a public
> > event is of itself a strong indicator that there might be an
> unusually high
> > problem rate with these radios. Lack of satisfactory responses by the
> > manufacturer merely pours gasoline on the flames.
> >
> > Garry, NI6T
> >
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