[1000mp] Sending a message to Yaesu

Mon, 13 May 2002 18:04:35 -0700

Smitty,

So the record is clear, I also have a FT-1000MP, which has performed
flawlessly over the past several years. In fact that is why I took the
plunge and got the Mark V despite plentiful advice to the contrary.

So I think the issue issue is not so much the quality of earlier products,
which is not in dispute, but rather the more recent problems with the Mark
V, and Yaesu's failure to mobilize sufficiently to address those problems.

Jim  W1YY/7

-----Original Message-----
From: Dr. Robert C. Smithwick [mailto:[email protected]]
Sent: Monday, May 13, 2002 6:00 PM
To: [email protected]
Subject: Re: [1000mp] Sending a message to Yaesu

Great idea!

But those - like me - who are perfectly satisfied with their 1000MPs 
should say so at the same time.

de/smitty/w6cs

>Great idea, hopefully they read it, unlike their U.S. email.
>
>
>
>
>-----Original Message-----
>From: Simon, James H.
>To: [email protected]
>Sent: 5/13/2002 4:57 PM
>Subject: [1000mp] Sending a message to Yaesu
>
>FWIW, I just sent a strongly worded email to Vertex in Tokyo suggesting
>to
>them that they need to give some immediate attention to their QC
>problems
>(referreing specifically to the FT-1000MP Mark V), and also to the
>problems
>with respect to the breakdown in the servicing process in California,
>lest
>Yaesu suffer some serious erosion of their competitive position in the
>U.S.
>
>My Mark 5 developed relay problems after only a few months, and I was
>dismayed to learn from the service center in California last week that
>it
>would be at least 4-6 weeks for warranty service (which probably means a
>lot
>longer if that is what they are stating publicly). I suggested to Vertex
>that given the quality problems with the Mark V, it was incumbent upon
>them
>to at least provide prompt warranty service to satisfy their obligations
>to
>their many disappointed customers.
>
>I went directly to Tokyo with my concerns because I though that might
>have
>more impact, but maybe it's just wishful thinking...
>
>>  Jim Simon  W1YY/7
>>
>>
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