[1000mp] Sending a message to Yaesu

[Norm, W3IZ]

You hit the nail right on the head.  This is prevalant in many businesses
today.  If you walk into any store like Wal-mart, Home Depot, Staples, etc,
you will se a severe defficiency of help.  Once customer service used to be
the mantra of these organizations now the survival cry is cut payroll.

> I would add one more:
>
>   6) An overt business decision that the business will not be hurt by cost
> saving measures in service operations.  Such a decision of course can
cause
> #1 and #2, but so could many other things.